Keith Harris Email & Phone Number

London, United Kingdom

• Support the Fundraising and Development Manager and Executive Director in fundraising activities and to be a member of the College Support Team. This role includes:-
• Administration of the Friends programme
• Preparation of applications and correspondence for the annual grant cycle
• Research new grant funding, preparing and submitting speculative applications
• Design and implementation mailings to donors
• Promotion of College Legacy campaign

• Established, developed and managed positive partnerships with corporate members in both public and private sectors through telephone and face-to-face communication in order to maximise opportunities to promote.
• Negotiated and secured contracts to supply EFD publications to both high street retailers and public authorities in a format designed to suit their needs and achieve mission, in co-branded or generic hard copy or as a.
• Researched and developed opportunities to sell EFD resources outside membership including sponsorship.

• Line managed, motivated and coached a team of 10 to 15 agents, creating one of the top customer service teams in the contact centre
• Developed a structured coaching programme using quality monitoring scores as well as workshops with agents designed to meet performance targets, promote the highest levels of customer care and instil a methodical.
• Supported Customer Service agents taking customer calls so that they were able to accurately analyse the question asked and thereby identify the best solution. Included offering advice as to the recommended answer to a.
• Resolution of administrative and technical customer queries/complaints, including liaising with internal and external colleagues when a formal written response was required

Established a new restaurant business on the site of an existing café in Portobello Road, including the conversion and set up of the business in addition to the development of a marketing strategy.

Oversaw day to day operational matters including staff recruitment and staff training in order to provide highest levels of customer service at all times.Managed successful private functions resulting in repeat business, as well as positive local and national press coverage in publications including Time Out and the Sunday Express.

Ba Business Studies (Honours)

Business Management Degree

Education record

Ba (Hons), Business Studies

Education record