Harris Kinyanjui Email & Phone Number

Aubrey, Tx, Us

Aubrey, Tx, Us

Amarillo, Texas, Us

Noteworthy accomplishments:- Completed Sonic-U upgrade project. The Sonic-U hardware monitors the temperatures of each fridge and freezer at every pharmacy and specialty site in real-time through an online portal. The temperatures of the medicines must be maintained within a certain range. If they are out of range for an extended period, it can cost the company thousands of dollars in medicine. The old equipment was difficult to temperature monitor and faulty, going offline from time to time. Completing this project reduced the frequency of equipment going offline, reduced the likelihood of losing medication due to temperature fluctuation, and gave the pharmacy peace of mind.Responsibilities include configuring and troubleshooting Windows 10 OS, Office Suite, Shoretel phones, DELL hardware, mobile devices, HP printers and MFPs, Active Directory, Desktop Central, and other custom/internal applications.

Irving, Texas, Us

Noteworthy accomplishments:- Took the lead and solved Webex plug-in error in macOS. Discovered a solution that worked for about 90% of our end-users who have Macs. This opened the door to solve more Mac-related problems and earned me the position of Primary Mac Support Tech in our Scottsdale, AZ office.- Recognized as the go-to Tech. McKesson has hub sites all over the US and overseas. Whenever there was an issue regarding networking, wireless access, Mac-related issues, etc., I was the person they reached out to first. I developed a reputation as someone who gets things done and is willing to help even with issues that are outside the scope of my primary role.Responsibilities included WebEx video/audio, audio/visual hardware/software issues and requests, digital signage (BrightSign), collaboration tools (AirMedia), and WebEx desktop and wireless applications. Secondary responsibilities included macOS hardware and software troubleshooting and support, Xerox copier software and networking configuration and troubleshooting, Cisco wireless AP support, LenCore Sound Masking configuration, mobile device configuration, and troubleshooting, and general PC support (Windows 10/7, Office365, etc.).

Fort Mill, South Carolina, Us

Noteworthy accomplishments:- Upgraded all end-user machines from Windows 7 to Windows 10 before the end of Microsoft’s Free Upgrade Offer. This saved the company roughly $8K in licensing costs. Coordinated and scheduled the upgrades for 40+ machines with almost no downtime or lost productivity.- Upgraded the company’s Zix Secure email solution. Switched it from an Outlook plug-in to a server solution. This allowed the company to cover all end-users instead of just a few, and it saved the company roughly $5K in licensing costs. - Researched, built, and implemented a stronger security posture (ManageEngine Desktop Central) beyond our anti-virus solution, as our company is in the healthcare space and more likely to experience a breach or exploit. This solution installs patches for Windows PCs, Windows Servers, and 3rd party applications like Adobe. - Reduced email communication and increased real-time collaboration through the use of an open-source (free) tool that allowed secure instant messaging between teams. This tool helped reduce company reliance on sending emails and increased productivity through instant responses. This saved the company roughly $2K in application and licensing costs.Responsibilities included providing support for all company infrastructure including scheduled maintenance, troubleshooting, and critical upgrades to maintain high up-times in a client-facing environment. Software support, administration, and management included desktop OS (Windows 10/7, Mac, Linux), server OS (Windows 2008 Server R2, 2012 Server R2, 2016, CentOS 7), ManageEngine Desktop Support Central, proprietary AccessOne software, and AD Management and Administration. Infrastructure administration and management include FortiGate Firewalls, Barracuda Spam Appliance, Zix Secure Email, Meraki WAPs, Shoretel T1s, Switches, and IP Phones. T1 circuits (including fail-over circuits). Asset Management, Office Access, Vendor Support/Relationships, and HIPAA compliance.

Scottsdale, Arizona, Us

Noteworthy accomplishments:- Oversaw all aspects of IT Support for 150+ users.- Researched, built, and configured the base Windows 7 image with key applications for the entire company’s Mac desktops. - Created a Bootcamp partition with all key company applications using an imaging application called WinClone. This was also tied to migrating from Windows XP to Windows 7 for over 40 end-users. This resulted in time saved in migration and configuration, almost no end-user downtime, fewer IT support requests, newer hardware available for use, happier patients and clients, and greater profits for the company. Responsibilities included support for hardware – IP Phones, Windows desktops/laptops, Apple desktops/laptops, mobile devices (iPads, iPhones, etc.), switches, routers, network cabling, badge/key access, and printer configuration/support and maintenance, and software – Windows XP/7, Apple OS X, iOS (iPad, iPhone), Salesforce administration, IP Phone configuration/administration, Microsoft Office 2007/10/13, Google Chat, Symantec Endpoint installations/support, Engage Recording client, NavPak, and other related medical and air transport applications. Performed AD support and administration, Go Daddy email support/administration, QuickBooks, and other network-related applications. Additional responsibilities included software licensing, hardware purchases, peripherals, and HIPAA compliance.

Gilbert, Arizona, Us

Noteworthy accomplishments: - Provided daily support for 1200+ town personnel including hardware/software installation (Dell, HP, Gateway, General Dynamics, Panasonic), support ticket resolution, and analysis of root cause issues at desktop and server level.- Managed assets and inventory. - Created a process via SharePoint for separation and onboarding, mobile device requests, and hardware/software requests. This increased efficiencies on the team for some of our most common requests and tasks and allowed us to accomplish more in less time, freeing the team to focus on tasks or requests that were more time-consuming.- Designed and implemented project outline for Windows 7 migration, one of the largest projects we accomplished as a team. This was intimately tied into my role with inventory and asset management, as many of the existing devices were unable to work with Windows 7. Tasks included coordination of new inventory purchase, assets recording and assigning delegation of the tasks of imaging new devices, and collaboration with departments, supervisors, and subordinates during migration and installation.

Goleta, Ca, Us

Noteworthy accomplishments: - Served as the company’s first IT Support remote employee for 20+ clients in Arizona. Responsibilities included password resets, email account creation, spam filter support, website hosting, SSL certificates, domain management, server support and maintenance (Windows 2003 and 2008), backup troubleshooting, desktop and printer support, MAC and Entourage support, VOIP, Exchange (2003, 2007, and 2010), AD support and account creation, etc. A mixture of 1st and 2nd Tier support, monthly client technical audits, network vulnerability scan assessments, and rotating weekly on-call duties.

Gilbert, Arizona, Us

Noteworthy accomplishments:- Provided hardware/software installation, server maintenance, trouble resolution, root cause analysis, and SLA maintenance for a large, enterprise-wide LAN/WAN environment. - Serviced, diagnosed, and resolved PC/Technical related issues for all Town of Gilbert personnel (over 1200) including Public Works, Police, and Fire Depts. This includes Dell, HP, and Gateway PCs/laptops and monitors, HP printers and plotters, Ricoh printers, scanners, and other related PC peripherals. Responsibilities included troubleshooting and diagnosing technical issues, network security, and backup/restore initiatives. Answered a mix of 1st tier and 2nd tier service requests. Created, edited, and updated user accounts via Windows AD tool. Performed Asset Management and Inventory of Town of Gilbert IT equipment via Track-IT application.

London, Gb

Noteworthy accomplishments:- Improved SLAs, adherence, and other Helpdesk-related KPIs, resulting in higher levels of client efficiency in their own processes and procedures.- Maintained adherence of 98% or above for more than a year. The average for the team was approximately 95%- Answered the most calls on the team in the final 6 months of employment. In the previous year, I answered the most calls monthly for more than 6 months of the year.- Completed an average of 350+ transactions monthly in our support mailbox in roughly the last year I was there.Responsibilities included planning, conducting, and supervising information systems assignments. Handled the tasks of monitoring information systems work for minor and major projects. Recommended necessary changes in methods and procedures in appropriate areas. Solved technical problems by applying various programming principles. Handled the task of reviewing work progress with the senior management team.

Bachelor Of Science, Information Systems (Networking Concentration)

Education record