Harris Kinyanjui Email & Phone Number

Aubrey, TX, US

Amarillo, Texas, US

Noteworthy accomplishments:- Completed Sonic-U upgrade project. The Sonic-U hardware monitors the temperatures of each fridge and freezer at every pharmacy and specialty site in real-time through an online portal. The temperatures of the medicines must be maintained within a certain range. If they are out of range for an extended period, it can cost the.

Irving, Texas, US

Noteworthy accomplishments:- Took the lead and solved Webex plug-in error in macOS. Discovered a solution that worked for about 90% of our end-users who have Macs. This opened the door to solve more Mac-related problems and earned me the position of Primary Mac Support Tech in our Scottsdale, AZ office.- Recognized as the go-to Tech. McKesson has hub sites.

Fort Mill, South Carolina, US

Noteworthy accomplishments:- Upgraded all end-user machines from Windows 7 to Windows 10 before the end of Microsoft’s Free Upgrade Offer. This saved the company roughly $8K in licensing costs. Coordinated and scheduled the upgrades for 40+ machines with almost no downtime or lost productivity.- Upgraded the company’s Zix Secure email solution. Switched it.

Scottsdale, Arizona, US

Noteworthy accomplishments:- Oversaw all aspects of IT Support for 150+ users.- Researched, built, and configured the base Windows 7 image with key applications for the entire company’s Mac desktops. - Created a Bootcamp partition with all key company applications using an imaging application called WinClone. This was also tied to migrating from Windows XP.

Gilbert, Arizona, US

Noteworthy accomplishments: - Provided daily support for 1200+ town personnel including hardware/software installation (Dell, HP, Gateway, General Dynamics, Panasonic), support ticket resolution, and analysis of root cause issues at desktop and server level.- Managed assets and inventory. - Created a process via SharePoint for separation and onboarding.

Goleta, CA, US

Noteworthy accomplishments: - Served as the company’s first IT Support remote employee for 20+ clients in Arizona. Responsibilities included password resets, email account creation, spam filter support, website hosting, SSL certificates, domain management, server support and maintenance (Windows 2003 and 2008), backup troubleshooting, desktop and printer.

Gilbert, Arizona, US

Noteworthy accomplishments:- Provided hardware/software installation, server maintenance, trouble resolution, root cause analysis, and SLA maintenance for a large, enterprise-wide LAN/WAN environment. - Serviced, diagnosed, and resolved PC/Technical related issues for all Town of Gilbert personnel (over 1200) including Public Works, Police, and Fire Depts..

London, GB

Noteworthy accomplishments:- Improved SLAs, adherence, and other Helpdesk-related KPIs, resulting in higher levels of client efficiency in their own processes and procedures.- Maintained adherence of 98% or above for more than a year. The average for the team was approximately 95%- Answered the most calls on the team in the final 6 months of employment. In.

Bachelor Of Science, Information Systems (Networking Concentration)

Education record