Perform activities that contribute to the overall business objectives of the corporation and the business divisions being supported. Develop and maintain strong relationships with both external and internal customers in an effort to increase productivity with a focus on achieving claims handling excellence. Maintain proactive management of claims by focusing efforts toward expedient and equitable resolutions and insuring established reserves reflect Chubb North America’s financial exposure. Provide direction and authority to Third Party Administrators.

Responsibilities include investigating claims to determine extent of injury, reserving and effective case management. Utilize medical cost containment measures to control loss dollar pay-out. Review status of claims and develop strategies to effectively manage to conclusion. Consistent delivery of superior customer service.