Technical Account Manager at Axon, committed to delivering exceptional customer service and expert technical support to law enforcement agencies. I specialize in ensuring the seamless integration and effective use of Axon Records and Standards software and services, acting as the primary point of contact for our valued clients.

• Assisting Client’s with configuring their Operative IQ Operations and Inventory Management Software for peak efficiency • Performing software and equipment troubleshooting including RFID printers, barcode scanners, and fingerprint readers.• Leveraging Izenda's reporting tool to craft insightful reports for customers, facilitating more informed decision-making.• Collaborating with the Development Team and Product Managers for efficient bug troubleshooting and QA testing, ensuring top-tier software quality.• Leading impactful training sessions, presenting at conferences to share advanced software capabilities.• Contributing concise articles and How-To videos to our Knowledge Center. •Submitting Feature Requests for continuous platform improvement. •Providing internal training support, maintaining a knowledgeable workforce for Sales and Training teams.•Leveraging Salesforce CRM to effectively manage Support Cases. •Utilizing Salesforce reporting to generate Key Performance Indicator reports for in-depth analysis of Customer Success Manager performance metrics.

• Ensured exceptional customer service by coordinating positions of staff members and utilizing friendly personality resulting in store running at maximum efficiency and customers satisfied.• Prepared various paperwork and kept daily records by remaining organized and utilizing logs in Microsoft Excel resulting in proper data kept. • Directly oversaw and implemented a new point of sales operating system for the drive through order taking and payment collections which resulted in an 8% increase in overall order accuracy and a 14% increase in drive-thru speed. • Interviewed and subsequently hired over 20 employees adding additional support to the Chick- fil-A team and increasing sales for the company.