Efficiently answer/troubleshoot inbound customer calls from a queueAccurately document cases using SalesForce ticketing systemUse internal knowledge base to assist customersAssisted customers in resolving errors with software as well as their virtual environments Communicated and collaborated with team members and other departments to ensure best experience for customersSuccessfully onboarded new customers and familiarized them with nature of working inside of a cloud environment

• Responsible for maintaining and upgrading employee workstations• Responsible for setting up workstations for new hires and provided onboardingassistance Manage domain computers using Active Director• Responsible wiping and reimaging employee’s old workstation when turned in.• Troubleshoot printer issues experienced by students and staff across campus• Provides both in-person and remote technical support to faculty, students, and staff.Works with same to resolve technical issues.Works with a ticketing system and escalates issues as needed

Responsible for delivering Amazon packages to customers and providing customer assistance such as troubleshooting delivery issues by reaching out to customers ensuring accurate deliveries.

Responsible for efficiently handling claims to effectuate the best possible indemnity outcome and ensures compliance with regulatory standards.Verify and analyze data used in settling claims to ensure valid claims and the settlements were made according to company practices and procedures.Respond to all customer inquiries in a timely fashion.Proactively manage defense and counsel on primary files.Effectively manage, measure, and track results at mediation sessions.

Responsible for performing support activities to ensure efficient processing of claims.Part of a team responsible for the intake of all emails and scanned documents pertaining to claims.

Responsible for the pick up and delivery of large quantities of customer files. Responsible for selling boxes and service contracts for Iron Mountain shredding services.Assisted in maintaining administrative records of sales and deliveries.

Responsible for pulling boxes and files for delivery. Also responsible for setting aside designated files and documents to be scanned.