Harrison Daka Email & Phone Number

Lusaka, ZM

Juba, South Sudan

Yangon Myanmar

Lusaka

To develop and continuously monetize mobile money products suited to various segments needs in order to ensure profitability and continuous improvement taking into account technological advancement, competitor activity and marketing trends.

Lusaka Zambia

Lusaka

• Manages the sub-unit function
• Provides CE Retail operations strategies and direction
• Accountable for all research, development, implementation, and coordination of the CE retail operations initiatives
• Accountable for ensuring standards, controls and regulation are strictly complied and adhered in all operational and service delivery activities.
• Ensure the implementation of the innovation policies of the bank with respect to retail operations
• Directs and reviews the retail trends and impact on the Business drivers and results.

Lusaka

• Manage the marketing of Mobile Money and other Value Added Services
• Build and maintain sustainable and profitable relationships with all stakeholders
• Innovation and product development
• Find innovative new Mobile Money and other services and capitalize on opportunities
• Project management of products from start to finish
• Align service delivery to changing needs of the business and markets

Lusaka

• Interface with specialists (3rd party Contractors (CRM, Centre Telephony systems etc.) and in-house analysts
• Interface with support functions such as Marketing, Finance, Sales and Distribution
• Participate in the development and implementation of the overall Customer Support quality and performance framework, policies, processes and procedures.
• Partner with other quality functions to create and apply uniform quality systems, metrics and policies.
• Partner effectively with line operations management to drive continuous quality improvement.
• Implement and monitor Customer Support quality and performance strategy and work plan.

Lusaka

• Marketing MTN Zambia’s Products and Services.
• Handling customer’s complaints.
• Trouble ticking complaints via ICT infrastructure to the responsible Department
• Promote and advice clients of alternative and most suitable packages and service offered by MTN
• Use operating system to generate a range of information

 Selling of Life Assurance products  Data collection and analysis Client visitation and product presentations

Master Of Business Administration - Mba, Business Administration In Management Strategy

Bachelor'S Degree, Business Administration And Management, General

Advanced Diploma (Abe), Business Administration And Management, General

Advanced Diploma (Abma), Business Administration And Management, General