Managed the scheduling, testing, deployment, and communication of upwards of 14 projects simultaneously. This included daily updates, workarounds, and last minute changes.Collaborated with app support, internal teams, and clients during live events to triage any issues and ensure customer satisfaction.Communicated with internal and external leaderships to report on projects' health and status.Coordinated live in-person, virtual, and hybrid events which involved personally monitoring and managing small teams in the successfuldeployment of multiple event services simultaneously.Designed and presented debriefs for each project using Agile methodology. Employed survey and event data to create custom reporting and analysis around client experience to successfully identify areas of improvement leading to a client satisfaction score of 4.8 out of 5.

Developed training curriculum for selling existing and new products to Enterprise clients. Trained new hires, Sales Development Reps, and senior colleagues with this curriculum.Created and presented urgent reports for Sr. VPs, Directors, and other Company wide leadership.Owned Onsite Solutions sales, development, and marketing within my region. Formed partnerships with internal stakeholders to proactively make quotas.Drove individual and team strategy to attain our yearly sales quota at 116%

Initiated a review process through examining existing sales, business, implementation, to produce a process to decrease inefficiencies and obstacles within the organization, increasing YoY sales by 23%.Created templates, best practices and guidelines for team members to communicate with internal stakeholders, reducing the overall onboarding time for teammates by 30 days.Proactively worked directly with marketing and product teams to create marketing for new and existing products and services.Worked directly with Product Managers to address customer interest, functionality, and implementation of new and existing features.

Analyzing multiple customer inputs including Social Media, 5-Star, and Tech Reviews. Managing the tracking of trends and spikes in customer issues and insights. Creating reports detailing issues based on varying customer inputs and presenting findings to different audiences at different levels resulting in engineering teams having an early warning for large issues. Assisting in refining and enhancing analysis and presentation processes. Assisting in training peers and new team members on tool use and fluid processes.

Member of Trainer Candidate program. Learned successful training strategies and complex training material from sales, procedures, and compliance perspectives. Assisted in training new hires and existing employees. Trained in technical aspects of Dell Products and services for both a sales focus and training to teach peers and teammates. Responsible for running multiple reports containing varied information, extrapolating trends and patterns and creating account plans based on that data using multiple tools such as Sales Force, Excel pivot tables and various other reporting tools. Led team of peers in major changes to online portal and assisted in funneling feedback from site development team to sales makers.

Piloted new Retention role in sales field. Mentored new hires in both Acquisition and Retention fields.

Led a team of Product Advocates across the sales region. Team was a self-started program to increase product knowledge and provide expertise for other team members. Assembled hardware, software, and all relevant drivers for high end personal computer with mentorship of an expert.

Wrote content with tight deadlines, training volunteers, and executing complex ideas in short time frames.

Created, edited, organized and implemented material for work shopping, calibration, and safety for six separate events.