Harrison Hatfield Email & Phone Number

Greater Denver Area

MeasuringU is a quantitative research firm based in Denver, Colorado focusing on the statistical analysis of human behavior and quantifying the user experience. Since 2004, we've been helping clients answer questions such as:* How usable is an application?* What is the probability a user will purchase a product?* Which design is preferred?* Which design has a statistically higher conversion rate?* How long will it take users to complete tasks?MeasuringU provides more than intuition and qualitative insights about products and designs. We provide meaning through measurement.

Greater Denver Area

• Maintain post-sales relationship with key accounts across all markets to promote customer retention• Manage customer service issues and ongoing communication to optimize the customer experience• Successfully lead warranty COGS tracking and report data to executive team• Support growth efforts by providing sales support and identifying up-sell opportunities in specific markets• Manage internal resources and third parties/vendors to deliver flawless execution of projects• Provide technical and training support by understanding all aspects of product development and manufacturing• Navigate interests of customer and company to effectively solve problems in a mutually beneficial way• Evolve current journey processes to enhance customer satisfaction• Collaborate across multiple internal teams to achieve successful sale and delivery of project

Greater Denver Area

• Managed increased growth of portfolio by prospecting and closing new business opportunities• Acquired, maintained, and retained existing customers by building long-term relationships• Analyzed market developments and competitor approach to influence business strategy• Negotiated client contracts based on current market prices• Organized monthly account reviews to assess client’s needs and provide advice on strategic business decisions• Presented weekly, monthly, and quarterly sales and activity reports to executives• Coordinated and executed large volume shipments for customers