- Managed 130-150 travel programs each year while coordinating with global teams to ensure quality delivery.- Achieved a 2024 Customer Score of 3.8 and NPS Score of 63.6 (up from 55.1 in 2023).- Drove 28.6% growth in accounts, 34.6% more paying customers, and reduced cancellation rates by 7.5%.- Increased annual repeat rates by 16.7% for organizations and 10.9% for individual customers.- Spearheaded a new sales structure pilot to maximize efficiency and enhance customer experience.- Facilitated in-person workshops for new customers as well as leading online webinars for repeat customers. - Member of Emergency Services Team, resolving escalated issues with multi-department collaboration.

- Recipient of EF's 2022 Quality Core Value Award for excellence in service and operations.- A hybrid role including elements of account management, data analysis, employee training, and customer service. - Oversaw 650+ travel programs and coached a sales team of 13, maintaining a 78% customer repeat rate. - Led nationwide webinars for customers as well as internal training sessions for colleagues. - Short and long-term project management to ensure quality account management and customer satisfaction.- Assisted Emergency Services Team during peak business season handling on tour emergencies.

- Senior member of the department leading a team of six working with customers in 13 states. - Consistently ranked in the top performers of all metrics throughout my tenure.- Department liaison with multiple global teams to provide excellent customer experience.- Assisted management with employee trainings as well as escalated situations during the COVID-19 pandemic.- Selected annually to participate in company-wide focus group to ideate on business growth and improvement.

- Managed logistics for private events, scheduling, and daily front-of-house operations.- Certified trainer for new employees and assisted in opening new restaurant location.