Harrison Mensah Email and Phone Number

Providing simplified online shopping experience for the UK minority Market . African & Caribbean

Business setup with success story of more than 10 restaurants and 20 businesses successfully setup and running in the UAE

As a management and Business consultant , I have setup more than six five star companies, setting the operations and administration of the company from Pre opening level .As a. Management consultants I have worked with businesses / companies and to improved their performance by providing expert advice to solve problems and encourage growth and reduce loss by 60%. I work with businesses across a wide range of sectors, including business development, setup , restaurants and hospitality , HR and marketing.

o Worked on achieving targets and surpassing performance parameters through identifying sales leads and potential customers to achieve target. Introduced ideas that increased high sales and revenueo Entertained more than five thousand guest on a daily basis, and making their experience a memorable one o Cash handling and tickets sales, and upselling, Manage pick hours and rush check inns, Handling complaints from diverse nationality and creating solution in spite on the barriers and offering solution. Personalized service, Exhibit a five star customer service.Consistently demonstrated excellent skills in Operations management, complaints Handling and preferring solution, with Great knowledge of Multicultural customers, Delivering service at the highest quality standard and ensuring customer satisfaction.

Professional and effectively employs sales skills to achieve targeted salesIncrease the level of sales and business mix direct from individual clientsand via third party booking/agenciesResearch and DatabaseMaintain an accurate and current databaseIdentify and develop sources of potential clientsCustomer ContactEffectively communicate with clients to gain commitment to purchase and productsEffectively communicate with clients via telephone, face-to-face and writtencommunicationDevelop and maintain relationships which benefit clientOvercome client resistance/objections to productsAdvise Sales and Marketing Director and Managing Directors of clientfeedback/ comments relating to product content and pricing as well as companies performanceEnquiry HandlingEffectively employ sales skills to confirm profitable enquiriesTake accurate enquiry details from clientMaintain an effective tracking system for enquiries to confirmation or release stageEvaluate and grade enquiries for profitability/suitabilityEffectively communicate function details and client requirements to operationsDepartment Diary ManagementEffectively manage Group and Venue diaries to ensure optimum profitability ofoperationBuild and maintain database of Venue Clients, Respond professionally to customer inquiries, provide them necessary information or direct requests to others who can supply the necessary information or service.Understand company’s culture, products & services, ethical initiatives, including other areas of the business and demonstrate in everyday customer dealings.Resolve all customer complaints in a prompt manner consistent with company policy and with customer satisfaction in mind.

BELIEVE IN POSSIBILITY. ALL THINGS ARE POSSIBLE IF YOU CAN ONLY BELIEVE AND ACT

Responsible for coordinating with outside contractors for building systems maintenance, contracted to our brokerage, new construction/remodeling projects, planning small projects, assisting in project management and responsible for coordinating day-to-day activities in the office in the capacity of office coordinator., projects, schedules and administration for the Engineering Consultancy company working with us.​Coordinating with outside contractors for building systems maintenance.​Monitor building work order systems – Workspeed and promptly dispatch work orders to building engineers or designated building staff.​Monitor and verify that all work orders are accepted and responded to in a timely manner.​Verify that all work orders are completed and closed out at the end of the day or that appropriate remedial action has been taken on open work orders by Tracking all open work orders to ensure remedial actions are completed on schedule.​Must utilize good customer service practices by responding quickly to problems, and keeping the tenant and the management team in the communication loop until the problem has reached a satisfactory resolution.​

Strong competencies in selling various products and services to potential customers. Create sales plan that identifies key sales opportunities, decision makers, competitive analysis, I exhibit knowledge of the relevant industry.Develop rapport with key decision makers and coordinate business development efforts.Interface with customers and communicate to them the product features & benefits.Work on uncovering new opportunities and expanding business by building new relationships. Come up with new materials for adverts and promotion,Establish and maintain detailed client and prospect database documenting contact notes, establish tasks, record opportunities including follow up activities.Carry out competitor analysis and stay abreast on market trends and developments