● Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.● Maintained up-to-date knowledge of product and service changes.● Promoted available products and services to customers during service,account management, and order calls.● Responded proactively and positively to rapid change.● Developed highly empathetic client relationships and earned reputationfor exceeding service standard goals.● Communicated reservation rates and information using suggestiveselling techniques to increase occupancy and revenue.● Greeted and verified members and guests upon entry to optimizesecurity.

Assessed community needs and identified resources for social and community service programs.● Collaborated with community members to develop and implement service initiatives.● Partnered with local organizations to expand access to social and community services.● Developed network relationships with industry professionals to enhance community awareness and promote services.● Directed student led productions at the Conservatory● Led pre and post camp activities for summer camps at theConservatory.● Taught improvisation, acting, musical theater techniques, singing, andhip-hop dance to Pre-K through 12 Grade students in lower socio- economic areas in the Tampa Bay Region.

● Determined financial needs by assessing existing coverage and aligning new programs and services with long-term goals.● Answered customer and staff inquiries via telephone and email ● Coordinated logistics of over 1000 participants in the Advanced Placement Summer Institute (APSI) at USF and College Board● Tabulated survey results for the APSI program● Corresponded with department leadership on business matters relatingto Student Success● Logged data in Enrollment & Planning databases and systems● Scanned/indexed official documents for incoming internationalstudents● Reconciled travel and purchasing transactions to USF systems● Interfaced and worked with all Microsoft Applications, Oracle Productsincluding FAST and GEMS● Other duties as assigned