Harrison Moran Email & Phone Number

Juno Beach, Fl, Us

• Answer phone calls and emails for FPL Employees in the Southern Nuclear Plants IT Department. • Assisting FPL Employees with computer issues by either face to face, Email, or by phone. • Remoting in to FPL Employees computers with IBM software to remotely fix computers. • Troubleshoot FPL’s IPAD’s in so that they have the ability to access company resources. • Troubleshoot Company Printer so they work for FPL Employees. • Image FPL’s Desktops and Laptops for FPL employee usage. • Collect computer, destroy the hard disk drives, Recycle company’s computer assets.

• Support the Permanent Personal with IT Support. • Support the Reservist with Computer and Software Support in order to enable their annual training. • Assist the Reservist with their annual training. • Set-up a Wireless network for the Naval Reservist in order to assist in the Personal Training.• Received the Navy and Marine Corps Achievement Metal on March 4th, 2018

Cranford, New Jersey, Us

• Answer phone calls and emails for half a dozen of companies daily. • Upgrading a company’s version of Adobe Acrobat to the Adobe Acrobat DC for 60 users • Troubleshooting Desktop and laptop issues by remoting into computers by GoTo Assist, VNC, and Bomgard. • Troubleshooting various VPN errors issues faced by user. • Troubleshoot basic computer issues. Create tickets, close tickets, and escalate tickets to higher tiers if needed. • Configuring and setting up new users, permission, in Active Directory • Installing, troubleshooting various local & network printer issues & errors • Installing, configuration, troubleshooting, Setup secondary mailbox and Add a user or contact to a distribution group in MS Office 365 • Installing, configuration and troubleshoot outlook for new and existing users.

• Assisting in hardware refresh of Hardware assets on the network • Assisting in the process of recycling outdated hardware from the network • Assisting users’ setup and optimize the new hardware to maximize their productivity • Assisting VA IT Employees complete service desk tickets. • Assisting VA IT Employees service and replace hardware on the network. • Assisting VA IT Employees with the destruction and removal of PII on HDD out of outdated equipment.

• Troubleshooting basic PC issues for DHL personal. • Created Power Point Presentations in order to assist DHL personal to understand basic PC operations.• Re-Image Laptops and Desktops with the Appropriate Software and Operating System Per Company operation procedures. • Image Company Hardware, then process and ship them to clients in the Continental United States and international for upgrades or replacements.• Receive broken computers and repair them, then Process and return the computers.• Shipped out computer hardware and accessories to clients in the Continental United States.• Assisted in the development and creation of DHL Remote Deployment Site Hardware systems to allow DHL personnel access to the DHL network during disaster relief and offsite access.

• Support and Troubleshoot Electronic Voting Identification (EViD Compact Units at Multiple Locations.• Support Election Officials, to allow them to assist people in voting in the local elections.• Assist Election officials with answering questions to assist citizens with voting.

● Reimaged 24 Machines for windows 7 to aid training for Students ● Reimaged 24 Machines for Windows 2012r2 to aid training for students. ● Installed and Managed SolarWinds to aid in the learning Process for training students. ● Obtained my CompTIA Security Plus and Network Plus ● Obtained training in CCNA and Microsoft software and operating systems.

-Created over a hundred user accounts and E-mail Accounts on Microsoft ActiveDirectory and Exchange.-Supervised the creation and management of hundreds of Trouble Tickets using the DODtrouble ticket software.-Assisted and Trained over 20 junior employees in troubleshooting basic networkingproblems.-Maintained and Repaired $10M worth of Computer and Networking Hardware.-Imaged laptop hard drives every 6 months about 100 laptops with while making them compliant with the DOD policies using Symantec Ghost. -Created a Small Server Farm for training with Microsoft Server Operating Systems using VMware Server Software.

-Created over a hundred user accounts and E-mail Accounts on Microsoft ActiveDirectory and Exchange.-Supervised the creation and management of hundreds of Trouble Tickets using the DODtrouble ticket software.-Assisted and Trained over 20 junior employees in troubleshooting basic networkingproblems.-Maintained and Repaired $20M worth of hardware and networking hardware.-Provided custom tailored systems support for coworkers to allow them to work fromhome by providing them Antivirus and Microsoft software support.-Imaged laptop hard drives every 6 months about 100 laptops with while making them compliant with the DOD policies using Symantec Ghost.

Washington, Dc, Us

-Created hundreds of user accounts and E-mail Accounts on Microsoft Active Directoryand Exchange.-Created and managed Organizational Mailboxes for the different divisions on MicrosoftExchange.-Resolved over a hundred trouble tickets while running the IT Service Desk.-Maintained and resolved basic hardware and networking Problems using the OSI Model.

-Resolved dozens of basic computer and printer issues.-Repaired and installed Computer in over 30 classrooms.-Configured and Repaired Deepfreeze software for over 2 hundred laptops for studentsand teachers to interactively use and learn with.-Enforced fire and safety regulations within the school.

Comptia Security Plus Certification, Information Technology

Comptia Network Plus

Security + Cert, Computer And Information Systems Security/Information Assurance

High School

Network Systems Admin Ansa_Fl (Florida), Information Technology