Harrison Murithi Email & Phone Number

Mitsumi Business Park, Westlands Nairobi

Nairobi, Kenya

a. Diagnosis of desktop, application, networking and infrastructure issues.b. Experience of supporting a wide and varied client base.c. Troubleshooting PC’s, laptops and mobile devices.d. Providing 1st/2nd line support to users.e. Administering the IT department’s policies and procedures.f. Installation and support of telecommunication equipment.g. Maintaining a log of all problems detected and system backups.h. Responsible for maintaining backups and for project… Show more a. Diagnosis of desktop, application, networking and infrastructure issues.b. Experience of supporting a wide and varied client base.c. Troubleshooting PC’s, laptops and mobile devices.d. Providing 1st/2nd line support to users.e. Administering the IT department’s policies and procedures.f. Installation and support of telecommunication equipment.g. Maintaining a log of all problems detected and system backups.h. Responsible for maintaining backups and for project work such as new builds.i. Working closely with software suppliers to resolve operational issues.j. Responsible for supporting: Windows 7,8 and 10, Office 2013 to 2019, Windows Server, Small Business Server 2003/2008, Active Directory management Exchange 2013, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations. Show less

Nairobi, Kenya

a. Train clients in various I.T modules according to IAT quality standards & professionalism e.g. ICDL, A+, N+, QuickBooks, Web design, CCNA and Fundamentals in Hardware and Operating Systems.b. Training Certificates and Diploma Courses.c. Hardware and software installations and troubleshooting. d. Advice clients on viable I.T related Career paths. e. Perform troubleshooting and repairs on I.T equipment when required.f. Submit courseware related feedback and innovative ideas… Show more a. Train clients in various I.T modules according to IAT quality standards & professionalism e.g. ICDL, A+, N+, QuickBooks, Web design, CCNA and Fundamentals in Hardware and Operating Systems.b. Training Certificates and Diploma Courses.c. Hardware and software installations and troubleshooting. d. Advice clients on viable I.T related Career paths. e. Perform troubleshooting and repairs on I.T equipment when required.f. Submit courseware related feedback and innovative ideas to the Instructional Research Department.g. Give recommendations on training requirements and/or changes based on questionnaires filled by clients.h. Manage class effectives by ensuring prompt attendance, prompt start and end of classes and ensuring consistent student’s moral and value development.i. Liaise with the Unit manager to meet special client requirements e.g. corporate clients.j. Participate in interdepartmental audits in compliance with ISO 9001:2000. Show less

Bachelor'S Degree, Ict Management, Second Class Honours (Upper)

Information Technology, Software,Hardware,Information Systems,Web Design...

Education record