QA Supervisor on the VALORANT Maps and Modes teams.

Responsible for ensuring the quality of the Riot Platform on mobile, an integral part of all of Riot's Mobile Experiences.-Develop subject matter expertise for Mobile development and testing at Riot as we launch games on new platforms.-Coordinate with multiple game teams to create comprehensive test strategy-Work closely with software developers to prevent quality issues before they happen-Create test plans for external and internal testers-Perform regular manual compatibility testing on devices-Developed working knowledge of P4, Github, Unity, and various other game engine quirks on Mobile.

-Creating an onboarding curriculum for ramping up new hires in Riot QA.-Making, researching, and teaching training courses for General QA knowledge.-Consulting with teams about their team-specific needs for training.-Measuring effectiveness of training programs and adjusting as we go.

-Plan and execute a wide variety of discipline events, including large team outings and international discipline summits.-Create and enact solutions to support QA in key problem spaces, like onboarding and leadership transparency.-Arrange Travel for QA groups attending conferences, training, or recruiting opportunities.-Compile, edit, and regularly write segments for the monthly QA newsletter.-Use excellent written, verbal, and personal communication skills to break down silos throughout Riot QA.

-Conversed with over 150 players a day to identify problems, troubleshoot solutions, and announce changes.-Practiced mindful, tactful, and empathetic communication with players while discussing volatile or sensitive topics.-Owned the onboarding of new hires, familiarizing them with our tools and providing support.

-Rapidly promoted from dishwasher position after displaying initiative, diligence, and creative problem-solving. -Prepared, baked, and delivered hand-made savory pies on a small, hardworking-team. -Quickly learned and mastered a wide variety of complex, detail-oriented baking procedures.-Independently responsible for early morning deliveries to local grocery stores in a company vehicle.-Utilized exceptional teamwork skills like mediation and empathetic communication to thrive in high-pressure food service.

-Facilitated weekly performances and personally organized eight major fire-dancing shows. -Maintained rehearsal and prop construction schedules to meet target show deadlines.-Proposed, obtained, and closely managed a $1,600 budget for fuel, props, costumes, and advertising. -Advertised and publicized performances to the college community using Facebook, Twitter, and Youtube. -Trained succeeding directors in budgeting, advertising, and organizational practices.

-Completed extensive training in counseling and communication to manage college residential communities. -Responsible for quickly and consistently identifying, reporting, and responding to residents’ issues. -Personally engaged with seventy-five residents via meetings, office hours, and extensive email communication. -Worked independently and in groups to plan and execute more than twenty community-building events a year.-Collected detailed feedback directly from that community to make impactful updates to Residence Life policy.

-Collaborated with a small, cohesive team of peers to actively support summer conferences and events.-Provided the first line of communication with clients and attendees of summer campus events.-Responded quickly to client issues to ensure the smooth running of events and comfort of the attendees.-Worked flexible hours under tight deadlines to respond to emergencies, including overtime and weekends.