Harrison Wright Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

Highly focused on developing a Happy, coordinated working and learning environment capable and proven to perform at a high level. Specifically trained in upskilling and development of a team with a focus on coaching and customer/client outcomes.Responsible for the coaching of existing, new, and legacy staff members within JB HiFi. This facet of the role involves hiring and procurement of talent as well as being able to identify areas of improvement to target through coaching and or training. Leading to accountability in the end result.

Brisbane, Queensland, Australia

Customer focused outcomes with a focus on meeting and exceeding key performance indicators. Maintaing and merchandising sections and departments within JB-Hifi and operating several POS systems ranging from standard Till POS to more advanced portals such as CONSOLE - developed by SalesForce.This role also included a level of training and development for myself and also the team I was leading. In this role I was able to lead a team of people both more and less experienced than me. This team was able to exceed KPI's and build solutions for our customers specifically in the sphere of telecommunications.

Brisbane, Queensland, Australia

Extreme focus on meeting and exceeding customer expectations while exceeding Key Performance Indicators within the business across several departments.

Brisbane, Queensland, Australia

Extremely high focus on customer remediation and relationship building. Focus on operating and using POS systems to finalize customer/client purchases and backorders. Managing and liaising multiple phone calls and in-person customer inquiries to various departments and people simultaneously.