Chandler Harrison Email & Phone Number

Remote, Us

Build and maintain Golang microservicesTech: AWS S3, KMS, SQSApache KafkaProtocol BuffersGRPCKubernetesDocker/Docker ComposeJenkins for CI/CDSplunk

Remote, Us

Remote, Us

Remote, Us

Remote, Us

• Provided well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service. • Took end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution. • Met or exceeded customer expectations on response quality, timeliness of responses and overall customer experience. • Served as internal and external point of contact on customer escalations and ensure customer issues were resolved as expediently as possible. • Collect information and document bugs with Engineering for product issues that are impacting customers. • Create process or troubleshooting documentation in the support knowledge base. • Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.

Austin, Texas, Us

• Worked with Project Managers in monitoring status of TRS Projects• Maintained the IT Project Oversight Committee spreadsheet published every 2 weeks.• Worked with Project Manager to develop visualization methods for project status.• Compiled and analyzed data; entered data into spreadsheets, databases, and other automated applications.• Assisted in reviewing procedures and forms and recommended changes to improve efficiency and effectiveness.• Assisted in completing special projects and performing other work as assigned.• Provided general assistance to Business Analyst as well as Project Managers throughout the Project Management Office

Carrollton, Tx, Us

• Executed day to day operations, including hiring and accounting• Displayed customer service and thank customer for choosing our company• Monitored the progression of the move remotely and perform quality assurance• Maintained, upgraded, and installed office’s IT equipment

San Antonio, Texas, Us

• Worked with other partners as part of a cohesive group to satisfy customer’s needs• Increased sales and revenue for the Deli department• Provided customer support and guidance for customers• Displayed knowledgeability of this different meats and cheeses available to customer• Maintained stocked goods and presentability of Deli department• Demonstrate ability to manage schedule, while ensuring reliability within the team

Bachelor Of Business Administration (Bba), Information Technology

Education record