In my previous role, as an Engagement and Delivery Manager, I had a proven track record of success leading high-profile, cross-functional Solutions Delivery projects for clients ranging from start-up to Fortune 20. My team provides a full suite of Managed Projects and Services, including Digital Transformation, Agile Coaching, Application Development, Cloud Evolution, Infrastructure Modernization, Salesforce Administration, Data Analysis, Program Management, and Project Management. As a critical client-facing representative, I have managed Enterprise accounts for top-tier companies such as Wabtec, Westinghouse, Western & Southern Insurance, GE Aerospace, GE Healthcare, GE Vernova, Kroger, Procter & Gamble, and T-Mobile. I have been responsible for growing existing verticals within clients, as well as generating new business resulting in Key Account growth with annual revenue of over $20 million. •Increased revenue by 70% YoY through successful account growth and new business development•Maintained a customer satisfaction rate of 95% or higher through effective client communication and relationship management•Reduced project costs by 10% through effective resource allocation and budget management•Implemented Agile methodologies resulting in a 15% improvement in project delivery time•Successfully delivered projects with a total budget of over $20M while maintaining profitability and achieving exceptional profit margin•Developed and executed a client strategy resulting in a 50% increase in annual contract value (ACV)•Improved team performance by implementing KPIs resulting in a 15% increase in customer retention rate and a reduction in customer complaints.With a strong background, I have established team and individual goals in support of global company objectives, coached my team, and held them accountable to ensure achievement of metrics. My success has been recognized as a multiple time winner of Presidents Club.

As an accomplished Account Executive, I provided consultative guidance to enhance clinical outcomes and revenue growth. I drove marketing strategy and execution for various products and services and consistently delivered exceptional results.In this role, I proactively pursued new business opportunities by cold-calling prospective accounts and building strong relationships, resulting in a highly competitive territory. I also fostered sustainable client relationships across key accounts, leveraging in-house marketing strategies and merchandising displays to enhance brand recognition and increased average annual revenue by 110% during my tenure.I was recognized for my outstanding sales performance and ability to capture additional revenue with new products by ranking #1 in the company for new product sales twice. I am proud to have won multiple awards, including The Eagle Award, Keys to the Pharmacy, and Million $$ Territory.

As a Program Manager, I was responsible for managing all operations, resource needs, procurement, and program management. I was dedicated to enhancing the quality of service delivery by maintaining ongoing communication with clients and team members, and encouraging feedback to ensure their expectations were exceeded.In my client-facing role, I was able to cultivate strong relationships and deliver results that aligned with the standards set by Optum Health and the client. Additionally, I successfully managed the complete cycle of the human capital management process, including hiring, coaching, motivating, developing, training, scheduling, payroll, evaluating, and terminating staff.

As a Program Manager, I successfully led operations and management for the Health & Wellness, Group Exercise, and Personal Training programs at the French Creek Family YMCA, and two off-site locations. I was responsible for managing a team of over 60 staff members and an Annual Operating budget of approximately $700,000.One of my notable achievements was successfully leading a new equipment purchase of nearly $500,000, and the subsequent equipment move across four YMCA of Greater Cleveland branches, resulting in enhanced member experience and improved equipment utilization.As a Corporate Solutions expert, I built and maintained working relationships with Corporate clients to ensure adequate participation from clients and long-term success of the account. I was also responsible for the implementation and coordination of the YMCA employee wellness program.

In my previous contract role as an Implementation Consultant, I had the opportunity to work with top-tier clients such as Cleveland Clinic, University Hospitals, and Summa Health, providing them with the necessary technical support to ensure a seamless implementation of their Electronic Medical Record (EMR) systems. Through my expertise in EMR systems, including EPIC, Meditech, and Allscripts, I became a subject matter expert in all systems trained. By effectively collaborating with stakeholders, I was able to drive the successful implementation of these systems, ultimately improving the quality of patient care.

As a Squad Leader and Sergeant in the military, I developed my leadership abilities and became skilled at directing soldiers while maintaining a professional working relationship. I successfully completed assigned tasks to the best of my ability, taking orders from higher ranks. Additionally, I aided in the recruitment and mentoring process of junior enlisted soldiers.My responsibilities included ensuring accountability, safety, discipline, welfare, training, and development of my squad. Through my experience, I gained valuable skills in team management, strategic planning, and effective communication, which can be applied to any organizational setting.