Branding Expertise: Developed and executed comprehensive branding strategies, tailoring deployments to various platforms. This resulted in an increase in brand recognition and growth in customer base.Cross-Platform Synergy: Deployed synergistic strategies across various platforms, creating a cohesive and impactful marketing campaign. This enhanced campaign performance and improved overall client ROI.Technical Innovation: Built a custom SQL server and designed front-end dashboards, automating client and internal reporting.Client Acquisition & Retention: Expanded the agency's client base, securing high-profile accounts in diverse industries such as e-commerce, manufacturing, and health care.Business Development: Successfully entered new markets, including branding and marketing strategy, resulting in an increased market share of 54%.Financial Management: Managed ad budgets, optimizing operational costs and investing in key growth areas to improve profitability.Digital Marketing Expertise: Oversaw the design and implementation of integrated marketing campaigns that increased client ROI by an average of 120%.Data-Driven Decision Making: Introduced data analytics tools to track performance metrics, leading to more efficient resource allocation and increased productivity by 62%.Innovation and Technology: Implemented cutting-edge marketing technologies like AI, programmatic advertising, and advanced analytics tools, enhancing campaign effectiveness.Talent Management: Built a high-performing team of 10 digital marketing professionals, fostering a culture of creativity, innovation, and excellence.Operational Efficiency: Streamlined processes and implemented automation tools, increasing operational efficiency by 34%.Partnership and Collaboration: Cultivated partnerships with external vendors and stakeholders, expanding the company's service offerings and reach.

Operational Analysis: Performed comprehensive business operations analyses to pinpoint growth and improvement opportunities, leading to an increase in business efficiency.Strategy Development: Designed and enacted strategies that boosted efficiency and cut costs, leading to an annual cost saving.Project Management: Directed cross-functional projects, liaising with diverse stakeholders to assure favorable outcomes.Data-Driven Insights: Leveraged data analysis to deliver actionable insights to the executive team, promoting data-informed decision making.Process Improvement: Spearheaded process enhancement initiatives, boosting productivity and escalating customer satisfaction.IT Collaboration: Partnered with IT to create and roll out automated reporting tools, reducing manual labor and improving report accuracy.Team Development: Mentored and upskilled junior analysts, bolstering team performance and capabilities.Supply Chain Management: Forecasted and coordinated product shipments from Chinese factories, ensuring timely delivery and reducing shipment costs.Data Visualization: Developed internal Tableau dashboards for improved data representation and ease of use.Cost Savings: Achieved multi-million dollar savings through extensive reporting on returns, customer service, shipping times, and product performance.

Inventory Management: Oversaw inventory levels for specific categories, guaranteeing product availability in Walmart stores and improving in-store sales.Forecasting & Planning: Formulated precise forecasts and inventory plans through comprehensive data analysis and supplier collaboration, reducing supply discrepancies.Inventory Monitoring: Regularly audited inventory, addressing out-of-stock and overstock situations to maintain optimal inventory levels.Team Collaboration: Fostered robust relationships with the Walmart replenishment team, enhancing operational efficiency and productivity.Process Improvements: Initiated process enhancements that streamlined inventory management, reducing associated costs.Sales & Availability: Secured consistent on-shelf availability and drove sales growth for assigned categories, resulting in an increase in revenues.

Scaled department outputs by 500% by creating methods and reporting to measure progress, efficiency, and performance of various departments including: Photo, Video, Copy, SKU Entry, and Category Managers. This helped focus departments on problem areas and prioritize their workflows. Reduced average cycle time from 90 days to 30 days of conception to the site. Automated SKU workflows that method for new SKUs to appear in respective workflows automatically and with a calculated priority. Make this process scalable for other stores. These workflows were scalable to incorporate thousands of additional product a month across current and new stores.Highlighted problem areas in real time that allowed for data driven decisions. These reports were centered around: return rates, lead times, supplier performance, drop ship delivery times, sales trends, customer buying trends, competitor pricing, clearance performance, new product performance, customer product reviews, YouTube performance, inventory projections, and revenue projection accuracy.Led an initiative to daily scrape and match competitor prices, including Amazon. Improved revenue of competitive products by 20% and reduced supplier MAP violations by 50%. Detected high selling product and buying trends of these sites to add to Turn5’s product line.

Developed Cycle Time Reporting to determine bottlenecks from SKU creation to publication. Worked with other departments shorten product launch time by 25%Maximized and automated other reports in Microsoft Excel to reduce input hours Analyze trends of over 50,000 SKU's among three different online marketplacesEstablished new procedures to examine negative feedback from products to adjust product descriptions and photos. These were changed to maximize the customer experience by matching past successful trendsOptimized product pages to generate greater SEO authorityWorked with various reporting software including Riversand's PIM, Episerver, Amazon Web Services, Tableau, SSRS, BazaarVoice, AutoHotKeys and Adobe Scene7Outsourced projects to international developers such as GrowByData and Mobius Knowledge ServicesEstablished good team working principles to overcome difficult obstacles

Researched information for new and priority products by developing strong relations with vendors and problem solving.Maintained and optimized Excel reports which highlight department opportunities, and saves the department time and money.Reviewed on average 200 customer submissions for quality, content, and usefulness, by maintaining an analytic eye for detail. Optimized site content for greater customer involvement and conversion rates.

Directed a new email campaign that supplied ‘just in time’ information for 125 new instructors training.Improved overall user satisfaction by 40% through optimizing training resources by analyzing and adjusting for user trends. Tracked and analyzed behavior, participation of instructors, and generated dynamic weekly reports in Microsoft Excel with data from Google Analytics.Improved new instructor onboarding by 30% and efficiency by 20% through creation of relevant training resources.Created excel dashboards to maximize administrative experience and usability.Interpreted data to be easily understood for managerial decision-making.

Tracked and analyzed behavior, participation of instructors, and generated dynamic weekly reports in Microsoft Excel.Interpreted data to be easily understood for managerial decision-making.Designed banners and other elements for the online community in Photoshop to better communicate important university notifications.

Conceptualized and initiated product positioning and marketing. Led 15 students in timely execution of integrated marketing plan and product image .Achieved over 50% on campus awareness of product and location.

Working directly with customers over the phone to provide requested information, solve problems, resolve concerns, and demonstrate the continued value of our servicesMaintain strong sales focus, interest and ability while working in a high-volume call center environmentReviewing daily and weekly production goals with team leaders to establish expectations and provide ideas on how to achieve those goals

Worked hard and flexibly while generating personalized customer service. Maintained dedication by problem solving and creativityEfficiently produced several items while multitasking quickly and correctly

Increased Brazilian client base by 300% through excellent customer service in answering calls for new car rentals.Promoted customer satisfaction answering over a hundred calls per day through self-motivation and phone etiquette. Offered customer support worldwide through translation services of the Portuguese language.

Successfully oversaw bimonthly payroll of 200 missionaries by working under pressure and problem solving.Trained new missionaries to be skilled in public relations and Portuguese which ensured good moral and high efficiency.Set and achieved daily, weekly, and monthly goals through self-motivation and discipline.

Developed marketing strategies and increased catering/take out orders.Ensured customer satisfaction with fast paced service.Created an employee friendly atmosphere that improved revenue.

I directed the activities of 10 young men with ages ranging between 12 and 18. Through my leadership we were able to accomplish many service projects and develop life skills.