Lynne Harrison, Pmp Email & Phone Number

Project management and other consulting services for clients of The Atum Group. The Atum Group is a management consulting firm that delivers Program/Project Management, Change Management, and Process Excellence in the areas of Information Technology, Finance and Accounting, Supply Chain Management, Compliance and Corporate Strategy, serving major industry segments including Hi-Tech, Healthcare, Utilities, Consumer Products, Retail, Distribution, Financial Services, Government, Manufacturing, Trucking, Transportation and Logistics.

Led the introduction of a new managed service for enterprise video management & monitoring, specifically targeted at Service Providers.• Took over leadership of troubled project and transformed it into a tightly managed, well defined program delivering new revenue to the organization. • Worked closely with Service Provider to customize onboarding plans to meet their customers’ needs. • Maintained detailed project documents including project toolkit, risk register, issues list, customer dashboard and schedule. Conducted ready-to-launch gate review.• Revamped the project plan, integrating traditional project management with service management to support the organization’s goal of driving deeper adoption of an ITIL-based services framework.• Tackled critical service improvement projects. Analyzed and recommended improvements to operational run books. Identified methodology for documenting security policies for managed services.

Led high-visibility, strategic programs to deliver new imaging & printing solutions for enterprise customers. • Engaged with customer in their working environment to understand needs.• Evaluated early product concepts and expanded them into new product proposals through collaboration with marketing, senior architects and user experience designers.• Wrote product plans, schedules, risk mitigation plans and cost/budget estimates.• Successfully acquired senior management approval for new projects with annual budgets of $2 - $8M.• Developed products that employed Software as a Service (SaaS), multi-tenant data architectures, and cloud provisioning via Amazon Web Services (AWS). • Transitioned from Waterfall to Agile/Scrum methodology.

Managed partner relationships and prioritized R&D technology investments. • Evaluated and prioritized requests for enhancements to Web Jetadmin, HP’s award winning network device management software for enterprise customers.• Delivered custom solutions for HP’s business partners.• Led project to develop web-based API enabling 3rd parties to create niche market solutions.• Developed content for and gave Technical Track presentation at yearly partner business conferences.

Tactical execution and delivery of HP’s printer management application for micro and small business customers. • Successful start-to-finish delivery of four software releases. • Challenged with meeting aggressive project goals with limited R&D resources. Given full authority to determine how to meet these goals and successfully delivered commitments on schedule. • Achieved a dramatic increase in product usage by identifying product adoption issues and driving fixes. Achieved a user base of 100,000+ micro/small business customers in less than 2 years.• Facilitated smooth transition of engineering work from the U.S. to offshore engineering team in Brazil.

Proposed, reviewed, and acted on ideas to deliver competitive advantage through technology. • Key member of the joint marketing-technical team, tasked with identifying and defining solutions for the SMB market.• Completed the architecture and design of a new printing & imaging management tool targeted at micro and small customer segments.• Collaborated with senior architects across HP to design and develop job ticketing and workflow systems.• Led technical team in development and release of new SMB-focused tools and systems.

Improved the out-of-box experience and lifetime customer management for HP Deskjet products. • Set strategic direction for customized and commercial solutions in collaboration with lab management.• Resolved customer dissatisfiers with the software install experience.• Delivered software for more than 20 different Deskjet products utilizing both the HP brand name and OEM specials for Walmart, NEC and Medion.

B.A., Mathematics

Activities and Societies: ACM Student Officer, SJSU Chapter

Computer Science