Kian Seng Neoh Email & Phone Number

Sungai Petani, Kedah, Malaysia

• To assist customers in various account openings for example savings account, current account, fixed deposit account and gold investment account. • To guide customers on the usage of banking products such as online banking, ATM and more. To cross-sell all of the banking products from all departments especially bancassurance and investment products.• Responsible for creating customer complaint notification and on time closing with full satisfaction of customer need.• Attracting potential customers by answering product and service questions suggesting information about other products and services.• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.• Maintaining financial accounts by processing customer adjustments. Preparing product or service reports by collecting and analyzing customer information.

• To assist customers in deposit and withdrawal of cash over the counter. To help customers in processing remittance transactions and collection payments such as EPF, SOCSO, university tuition fees and more.• Produces and proofreads a variety of business documents including, but not limited to: reports, letters, correspondence, order forms, and presentations. Transcribes hand- written notes and voice recordings, as needed.

• To check in local and foreign hotel guests. Also provide useful information such as the facilities available and attractions of Genting Highlands. To offer solutions to hotel guests should any problem arise. Make sure their needs are fulfilled timely.