• Contribute to over 30% of company revenue year-over-year since 2011 • Maintain customer relationships and develop business for a CRN award-winning technology reseller specializing in IT managed services• Manage sales team in Metro NY/CT region• Identify and develop strategic business partnerships

• Responsible for revenue generation, team management, marketing, strategic partnerships, and business development• Helped firm expand strategic channel sales goals by providing innovative and objective IT solutions that met partner expectations

▪ Successfully conduct branch-based sales and service position whose primary goal is to help customers by discovering financial needs, helping with problem resolutions, and processing transactions when needed.▪ Take a lead role in creating an outstanding customer experience by quickly resolving customer service issues, opening numerous new accounts, offering specialized convenience services, and ensuring the Branch meets and exceeds sales objectives contributing to the success of the firm.▪ Provide top-notch customer service in face-to-face interactions with customers, resulting in consistently outstanding service ratings.▪ Partner with the branch team and specialists such as Loan Officers, Business Bankers, and Financial Advisors to ensure customers get access to experts who can provide comprehensive support with specialized financial needs.▪ Exceeded personal quotas to ensure branch reached their weekly targets▪ Consistently upselling items, including partners - Home loan Specialists, Financial Planner, Business Banking and Premier Banking.▪ Balanced cash drawers and ensured consistent accuracy in all monetary transactions.▪ Accelerated the client prospecting cycle, promptly recording and updating gathered client information into databases.▪ Exemplified professionalism and proper etiquette while using all forms of communications with both clients and peers.▪ Devised strategic action plan to enhance account retention.▪ Earned consistent commendations for going above and beyond expectations and providing outstanding service and attention to clients.