Harrison Reeves Email & Phone Number

Haywards Heath

• Proficient in diagnosing and resolving technical issues related to VitalHub applications, ensuring minimal downtime and optimal system performance.
• Provided timely and effective support to end-users, addressing inquiries, troubleshooting problems, and offering clear and concise solutions to ensure user satisfaction.
• Managed and resolved incidents through a systematic approach, adhering to established protocols and collaborating with cross-functional teams to ensure prompt issue resolution.
• Worked closely with software development teams to communicate user feedback, report bugs, and contribute to the continuous improvement of VitalHub applications.
• Conducted thorough root cause analyses for critical incidents, identifying underlying issues by conducting MSSQL investigations.
• Consistently met or exceeded Service Level Agreements (SLAs) for incident resolution, demonstrating a commitment to delivering high-quality support within defined timeframes.

Worthing, England, United Kingdom

• Roster Manager/ IT Trainer/ Software Support/ Software Trainer/ IT Customer Support
• Delivered 1-to-1 and group training sessions on a range of systems and applications, both virtually and face-to-face.
• Provided software support as a team of two, supporting 115+ franchise branches on their rostering systemsand mobile applications. Demonstrating my problem solving ability and responsiveness, with businesscritical.
• Built case studies for more complex issues, allowing me to more confidently liase with my team and oursupplier‘s engineers & development team through the entire process of bringing these issues to a resolution.
• Produced and edited professionally written knowledge base documents and videos for each system tobolster our resource of supportive material to the network.
• Provided QA testing and acted as a consultant for external providers on new rostering systems they had indevelopment, in order to bring them up to the franchise standard.

• Provided data-input of sensitive patient records onto NHS applications, ensuring that I complied with GDPR practices.
• Worked as part of a team under strict COVID protocals.
• Achieved and exceeded KPIs set by agency management.

• Took phone calls from vulnerable customers with travel insurance claim queries and concerns during the COVID-19 pandemic.
• Assessed insurance claims using in-house software, including eligibility and payout calculations. Following up when required.
• Dealt with HSBC, Barclays, TSB, AVIVA, First Direct insurance policy holders.

Nova Scotia, Canada

Undergraduate, Business Studies & Economics

A-Level, Business Studies, Economics, English Language & Literature

Gcse, 9 Gcse’S Grades A-C