• Worked with the Director of Campus Communications to coordinate the distribution of $170,000 of Georgia Tech financial resources to student and institutional organizations

• Performed requirements gathering and translated those requirements for developers in an effort to on-board 300 applications that automated entitlement-provisioning processes• Partnered with clients in the design and automation of business-aligned processes, following the Agile software development framework

• Developed 20-year electric demand forecasts for municipalities in South Carolina and North Dakota, enabling the clients to set utility rates for the next 20 years• Collaborated with electric utility clients to develop retail rate and cost of service studies as well as benefit-cost analyses• Managed and prepared data in SAS and in forecasting software to develop predictive analysis models and communicate findings to clients

• Communicated carrier issues with customer representatives to ensure timely fulfillment of customer orders and shipments• Provided status updates to customers and assisted in resolution of disputes, issues, and conflicts