Harrison Tong Email & Phone Number

West Covina, Ca, Us

Fort Gregg-Adams, Virginia, Us

• Troubleshoot and manage 100+ users with hardware, networking, mobile phones, peripherals, and PKI issues involving DoD Common Access Cards.• Designate as the senior technical specialist for the area of responsibility for Ontario, Azusa, and Las Vegas sector, to provide technical project management and assistance in the planning, delivery, and management of customer IT support services.• Manage the life cycle management (LCM) program with hardware and networking deployment, distribution, installation, removal and disposal of legacy infrastructure, hardware, operating system, and software.• Coordinate the day-to-day and emergency infrastructure, system, desktop, and information assurance problems; test and deploy specific packages, patches, and upgrades to maintain the Enterprise’ Information Assurance posture.

Los Angeles, California, Us

• Oversaw user’s security and devices with Microsoft ATP/McAfee AV to analyzed threats, mitigate risk, and eliminate any malware.• Installs, configures, re-image, maintain, and test computer hardware, software, and peripheral equipment.• Inventory devices for each user and salvage decommissioned devices. • Troubleshoots and resolves routine hardware, software, and network connectivity problems remotely and on-site. • Conducts daily installation, configuration, and troubleshooting of Mac OS, iOS, and Windows 10/Office 365 Suite. • Assist users with support via telephone, emails, Microsoft Team, Remote Control Protocol, and onsite support of PC, printer, network connectivity, business applications, and ordering of IT equipment through eCAPS. • Conduct formal and informal end-user support staff technical training assisting in the development of training and orientation. • Compile incident tickets into BMC Footprints for user assistance and documentation. • Setup videoconference and telecommunication board meetings and events.

Upland, California, Us

• Performed onsite visits to make sure the client’s site is free of any technical issues. • Troubleshooted and resolved all hardware, software, and network problems. • Installed and maintained client’s network security infrastructure and report any abnormalities to client managers. • Setup and managed accounts on Microsoft Office 365, Active Directory, Exchange, and G Suite. • Upgraded, installed, and configured network printing, user permissions, security, software, and file services. • Monitored servers, network outages, and backup solutions using Datto, Autotask Endpoint, and Storagecraft. • Regularly provided server maintenance and backup administration on Microsoft Server 2008-2019. • Configured and performed backups on Microsoft Exchange Servers, VMware, ESXi hosts, and Hyper-V.

Us

• Installed and manage Windows 7, 8, and 10, service packs, patches, anti-virus updates, and desktop software like Microsoft Office 2010-2016, QuickBooks, Chrome, Firefox, IE, and more.• Trained end users on software usage to become more efficient in their work.• Inventoried laptops and workstations and assist in procuring new hardware, software, and related supplies.• Reviewed and escalate over 20+ open tickets daily through phone, email, and direct contact.• Generated detailed procedures and proper documentation for use with new software applications & hardware.• Installed and deploy computers and peripherals such as hard disk/ram, printers, fax machine, and VoIP phones.• Resolved and troubleshoot Dell/HP computer, printer, and phone issues in support of 400+ users.

St. Louis, Missouri, Us

• Troubleshooted and resolve computer, printer, fax machine, and tablet faults and network problems.• Ensured positive customer experience by analyzing and improving all processes and points of contact.• Exceeded individual sales and customer service goals by achieving top 3 sales in the Pasadena/San Gabriel area for 6 consecutive months within a 7-month period.• Handled customer inquiries, problem solving, taking reservations, and delivered cars to customers.• Learned and develop supervisory and administrative skills necessary for managerial positions.• Inspected vehicles upon return for damages and write report if damage occurs.• Trained multiple new hires.

Us

• Diagnosed hardware and software problems, collected information and fully documents all requests for support in the help desk tracking system, including the resolution of the problem.• Assisted coordinator with I.D. (Important Decision) for Success prevention program for 4th graders.• Prepared class curriculum, portfolio, and finding pre/post-test results.• Managed inventory for family outreach events. • Calculated test results and input data into Excel.• Coordinated with program specialist on Plant Hope, Plant a Tree event which had a turnout of 30 families.• Resolved parent’s questions, feedback, and complaints in person, emails, and through the phone.

Los Angeles, California, Us

• Facilitated the Needle Exchange Program by administering short questionnaires and providing supplies to program participants.• Assisted the HCT coordinator with reviewing grant proposals, generating outpatient referral lists, budgeting program and supplies and more.• Promoted Bienestar’s Latin Fashion X benefit event through flyers, social media, and local classified sites.• Represented the organization at community outreaches by distributing health-related pamphlets and supplies.• Handled patient’s inquiries and complaints incoming calls, in person, and through emails.

• Performed hardware and software installations and updates as needed, including new user setups, moves, new computer installations, and other associated duties.• Accompanied physician into the patient examination room in order to transcribe a history and physical exam, and document accurately the physician’s encounter with the patient in real-time.• Listed all proper diagnoses and symptoms as well as follow up instructions and prescriptions as dictated by the physician on Aprima and Advanced MD EMR.• Transcribed patient orders including laboratory tests, radiology tests, medications, etc.• Documented any procedures performed by the physician.• Trained and supervised 10 peers on using Aprima and Advanced MD EMR software for charting.• Improved charting procedures by developing shortcuts on EMR software. • Assisted around 70+ patient’s questions, payments, and complaints at the front desk daily.

• Regularly assessed infrastructure and installed new hardware/software to ensure smooth system operations.• Protected customer data from outside infiltration through encryption and secure data storage.• Assisted with the installation of new hardware and software.• Provided technical support and training for users on systems and networks.• Diagnosed and resolved computer systems, applications, and network issues.

Charlotte, Nc, Us

• Processed customer transactions including deposits, withdrawals, and cashing checks• Balanced cash drawers on a daily basis to ensure accuracy• Delivered excellent customer service resolving inquiries on new products and financial solutions• Informed and educated customers on how to conduct simple transactions through self-service technologies • Influenced customers to learn about products/services that will benefit them

Rosemead, California, Us

• Provided web-hosting, game hosting, and voice servers (VOIP) in 7 locations across the USA.• Managed server hardware, network operations, and software updates.• Assembled and disassembled servers for hardware upgrades and repairs. • Utilized CentOS, Ubuntu, Microsoft Windows Server 2008 R2, SQL databases, TCadmin, RDP, and more.• Built start-up company and generated an annual revenue of $100k+ • Conducted research on industry trends and analyzed competitive websites.• Handled daily inbound inquires through live chat, ticket system, emails, and phone while providing superior customer service to customers as it pertains to account support, billing, and technical support.• Administered eCommerce website and online marketing initiatives.• Monitored online content and marketing promotions.• Evaluated site traffic data in Google Analytics and campaign results

• Unloaded and unpack new merchandise shipments, and prepare them for the selling floor by folding, hanging, or stacking• Sorted out received items and make piles according to supervisor's instructions• Ensured that any excess clothing are placed in storage rooms/cabinets• Organized and maintain merchandise in stockrooms, and fill in the selling floor as needed• Ensured that items are marked properly before they are sent to the sales floors• Placed price tags on items and ensure that barcodes are correctly placed• Stocked shelves with items by making sure that items are brought forward• Cleaned and dusted merchandises and shelves• Provided support for major sales events• Assisted customers shopping during night hours by providing them with product information• Ensured that no damaged items are placed on shelves

New York, Ny, Us

• Communicated with customers on phone or in person to address their merchandise requirements• Balanced cash drawers in the POS system to ensure no discrepancies • Performed cash, credit cards, gift cards, and checks transactions

• Controlled access to theater by greeting, directing guests and tearing tickets• Oversaw and assisted with organizing staff for theater functions, as directed.• Performed strict ID checking and prevented the entry of unauthorized person into the theater.• Watched and monitored guest and staff behavior and activities inside the auditorium.• Supported and implemented the movie ratings system, in an effective manner.• Ordered and maintained the stock level of needed supplies, efficiently.• Established and maintained positive relationships with crew members and guests.• Cleaned lobbies, restrooms, auditoriums and all exterior and common areas of theater

San Gabriel, California, Us

• Operated all computers, printers, and software applicable to the library/media center. Includes use of CD ROM, Internet, and word processing, desktop publishing and spreadsheet applications• Assisted students and staff in using on-line or CD-ROM reference databases• Assisted staff and students to locate and check out books and materials• Supervised students using the library outside of class hours• Operated equipment such as the laminating machine, printer, and copy machine• Performed a variety of clerical duties, including processing and maintaining library media; entering data records and files; maintain schedules for use of computers; library media center; books and related reference materials; and assemble packets and materials for students• Helped conduct periodic inventories of book collection, materials, software and equipment as assigned; participate in ordering and maintaining supplies and equipment; store and discard materials according to standard procedures• Helped maintain the physical appearance and ease of use of the library• Evaluated and maintain orderliness of shelved materials; shelve books, periodicals, and newspapers; pull and route materials in need of mending, binding, repairing, or discarding

Bachelor’S Degree, Public Health

Associate'S Degree, Biology, General

High School, General Studies