Harrison Tate Email & Phone Number

- Organize testing and story acceptance for web and mobile app development teams.- Ensure adherence to established procedures and documentation.- Collaborate with cross-functional teams (business compliance analysts, developers, technical support) to define requirement specifications for new features.- Facilitate daily stand-ups, refinement sessions, and.

Led testing and acceptance processes for website development, collaborating closely with software development and product management teams to design and implement tailored testing solutions meeting client requirements. Developed and maintained comprehensive testing procedures and documentation, while also drafting accessibility enhancement recommendations..

Santa Monica, CA

• As a part of the product team, I worked alongside the engineers, product managers, designers, and marketing to devise quality assurance procedures, appraise feature requirements to ensure their satisfaction, and.
• Managed testing effort and design for iOS and web applications simultaneously.
• Reduced web application defect count by 20% after 6 months through root cause analysis, and prioritization efforts.
• … Show more As a part of the product team, I worked alongside the engineers, product managers, designers, and marketing to devise quality assurance procedures, appraise feature requirements to ensure their.
• Tracked, prioritized and organized defects, working with multiple teams to facilitate timely corrections.
• Authored and maintained GUI “user creation scripts” for testing and development efforts increasing efficiency by 30% reducing the effort required to create user’s requirements scenarios.

Irvine, CA

• Quality assurance tester team lead providing remote consulting and testing services to American Airlines for their website application for multiple projects including accessibility and mobile optimization.
• Communicate between the development team in house and client remotely using Slack, Email, conference calls, and screen shares.
• Test web applications using manual and automated testing strategies.
• Create positive and negative test case scenarios and scripts to verify new… Show more Quality assurance tester team lead providing remote consulting and testing services to American Airlines for their website.
• Create positive and negative test case scenarios and scripts to verify new functionality of the application.
• Research use case requirements in communication with the business analyst to identify changes, and create regression tests for relating features.

• Provided office and customer support by assisting with troubleshooting, and product inquiries through multiple sales platforms via phone, email, and ticket systems, maintained multiple tracking reports for open.
• Promoted after 10 months to manage hiring, and training of new personnel regarding company operations, products, and services.
• Scored in the top 10% of employees in the successful resolution of issues.
• Recipient of multiple… Show more Provided office and customer support by assisting with troubleshooting, and product inquiries through multiple sales platforms via phone, email, and ticket systems, maintained multiple.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Promoted to manage eBay seller account tracking sales, creating reports for reviews, and managing listings of multiple products researching strategies to improve sales. Show less

Personally booked all appointments and set schedule for the day/week. Organized and filed paperwork according. Described product to customers and accurately explained details of products. Assisted customers both in person and via telephone. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Managed wide variety.

Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Managed closing duties, including restocking items and reconciliation of the cash drawer. Skillfully anticipated and addressed guest service needs. Consistently adhered to quality expectations and standards. Correctly calculated charges issued bills and collected.