Harry Edwards Email & Phone Number

Manchester, Gb

Greater Manchester, England, United Kingdom

Greater Manchester, England, United Kingdom

Greater Manchester, England, United Kingdom

Greater Manchester, England, United Kingdom

Greater Manchester, England, United Kingdom

Sydney, Australia / Manchester, United Kingdom

Managed and supported over forty financial advice businesses, across two large regions for a leading and growing wealth management and financial advice company. Responsible for leading change, developing and optimising each businesses operational processes, improving results and increasing risk mitigation through the development of appropriate controls. Key responsibilities:• Supporting each financial advice business in change, improving efficiency and effectiveness through… Show more Managed and supported over forty financial advice businesses, across two large regions for a leading and growing wealth management and financial advice company. Responsible for leading change, developing and optimising each businesses operational processes, improving results and increasing risk mitigation through the development of appropriate controls. Key responsibilities:• Supporting each financial advice business in change, improving efficiency and effectiveness through developing new and improving on existing, day-to-day operational processes required for the complete financial advice cycle.• Managing business performance to ensure results, for example improving financial advice quality through regular review and feedback, optimising business pipeline and ensuring compliance adherence.• Identifying and resolving organisational risks for both the financial advice business and Infocus; ranging from poor controls through to inadequate financial advice to clients. • Completing internal audits of client files to ensure adherence to governing body regulation.• Creating comprehensive growth plans with business owners outlining continuous improvement processes and development objectives for the upcoming financial year. These include negotiating business expansion proposals, reducing any identified risk areas and preparing for changes to forthcoming industry regulation.• Managing the transition of new businesses through a fully supported on-board schedule covering expectations, business practices, compliance standards and training programmes to teach and guide all staff in using the 'in-house' built Client Relationship Management system. Show less

London, United Kingdom

Lead a marketing team responsible for the management of core customer acquisition channels for a major FCA approved financial services lender. This involved the creation, implementation and management of all activity associated with new channels of customer acquisition. Responsibilities:• Overseeing the day-to-day activities for all marketing channels beneath the 'New Channel' remit, totalling to 19% of total monthly new customer acquisition. • Planning of all proposed… Show more Lead a marketing team responsible for the management of core customer acquisition channels for a major FCA approved financial services lender. This involved the creation, implementation and management of all activity associated with new channels of customer acquisition. Responsibilities:• Overseeing the day-to-day activities for all marketing channels beneath the 'New Channel' remit, totalling to 19% of total monthly new customer acquisition. • Planning of all proposed marketing activity across the 'New Channel' team in line with business objectives, including the establishment of a 'refer a friend' initiative which accounted for 4% of total monthly new customer acquisition.• Creating all marketing collateral in line with corporate branding.• Managing a third-party agency stakeholder responsible for the provision of over 150 staff acting as intermediaries. This role included the negotiation of commission structures.• Collaborating with Compliance, Risk, Legal and Fraud Prevention teams to ensure appropriate adherence to FCA regulation across all channel activity. Examples include risk assessments, 'Treating Customer Fairly' principles and vulnerable persons protocols.• Reviewing daily managerial information in order to track key performance indicators (KPI) including number of acquisitions, sales conversions, service quality and credit quality.• Tracking of financials to ensure channels and their associated activity remained in line with budget. • Managing all sales quality processes and procedures including the creation of quality assurance measures such as call monitoring of lending applications and 'mystery shopping' practices to lending intermediaries. • Presenting channel activity (ranging from KPI, future developments and compliance and risk measures) to senior management and the Board of Directors.• Liaising with the Marketing Analytics team to ascertain key trends from data in order to improve future campaigns and optimise prospect targeting. Show less

Bradford, United Kingdom

Managed, mentored and lead up to seventeen customer service, sales and call centre-based employees, forming part of Vanquis' core Operations function.Key responsibilities:• Managing the day to day supervision and performance of all direct reports in line with departmental KPI and HR performance directives, including but not restricted to; customer experience signifiers, sickness and/or absence and personal development objectives.• Developing, implementing and reviewing… Show more Managed, mentored and lead up to seventeen customer service, sales and call centre-based employees, forming part of Vanquis' core Operations function.Key responsibilities:• Managing the day to day supervision and performance of all direct reports in line with departmental KPI and HR performance directives, including but not restricted to; customer experience signifiers, sickness and/or absence and personal development objectives.• Developing, implementing and reviewing quality-based compliance measures, both departmental and employee specific.• Supporting ongoing recruitment and training requirements.• Collaborating with other business functions to implement and aid new initiatives and marketing campaigns. Show less

Chatham, England, United Kingdom

Chatham, England, United Kingdom

Bachelor Of Business Administration - Bba, Marketing, 2:1

Final Year Modules Included; Business to Business Marketing E-Commerce and Business E-Marketing Financial Management and Accounting.

Education record

A Level - Psychology, Business Studies, Media Studies AS Level - Government & Politics Diploma - Financial Studies