As a business insurance consultant my primary responsibilities are to sell commercial insurance products whilst maintaining an impeccable quality of customer service. It is also crucial to be aware of the most current FCA rulings when dealing with confidential financial data therefore passing all of my CA’s is of upmost importance to make sure my work is in-line with the Group’s values.Key responsibilities:• Adhere to core values of the Group to ensure a healthy working environment and excellent customer satisfaction.• To hit monthly sales targets, customer assurance targets, and call participations statistics• Integrate myself within and across departments• Provide a positive and productive environment to ensure co-operation and success for myself and colleaguesKey achievements:• Became the representative for CASC in my department. Running social and charitable events raising money for important causes and allowing my colleagues to interact in a positive environment• Selected to be part of the Dialogue Action Group, the function of which is to run bi-annual quantitative and qualitative surveys to ascertain the primary concerns of employees and create projects to resolve these issues. • I created a new problem solving program: ‘Processes and products optimisation spreadsheet’ which helps log problems from the front line and place accountability and time-lines for their resolution.• I am consistently one of the top sellers for our department hitting and often beating my KPI’s.• Have run test programs to help web quote sales and to test efficiency of the lead management department.

Key responsibilities:• Provided resources for teachers; simplified lesson plans in line with curriculum objectives and assisted students to prepare for examinations• Provided informative presentations to students regarding different areas of studies and ensured that all students fully comprehended all aspects• Managed and developed the tutor team; recruit children from all school ages who had failed their English examsKey achievements:• All students completed their exams with no permanent exclusions; after attending our 6- week course students had 92% pass rate in national exams• Helped increase pupil enrolment for the centre by 40% over the first year.• Helped complete a core text book for future tutors to use after I left completing my original job assignment.

Front of house role, also employee trainer for marketing and MBO data base service.Key responsibilities:• Customer service based role, • Set-up and organised the company’s database for clients, staff, products and services. (MBO online)• Trained in and developed marketing material for yoga forms like, Ashtanga, Vinyasa and AcroYoga • Designed a tour guide procedure for all new clients on available yoga classes and design personal timetables based on clients work schedulesKey achievements:• Headhunted for this role by director - Lisa Campbell• Trained all Front of House staff in, use of company software, sales tactics and customer service• Created successful promotion campaigns to attract men, living in London, to get into Yoga