Harry Carpenter Email & Phone Number

Maryland, United States

Baltimore, Maryland, United States

Glen Burnie, Maryland, United States

Baltimore, Maryland Area

Achieved excellent customer service by performing above customer standards.Created and maintaining new accounts for customers by establishing rapport and displaying understanding of needs.Executed phenominal work in a high stress environment with medium to high call volume.Filled and maintained small to medium size propane tanks with proper OSHA safety techniques.Filled and organized new and existing customer files. Ability to sort and recall accounts as needed.Handled training and onboarding of new hires to ensure success in all tasks to be expected of them.Managed and maintained projects for the betterment and improvement of overall workflow, such as account maintenance, filing improvements and account consolidation.Designed and executed service processes including preparing work orders, requisition of parts and instruments, repairs and service work, completion of job folders, production schedules, dispatch activities, route forecasting and preparation and scheduling of work hours

worked as liason between EMS and end user.Performed troubleshooting and tech support for various payment devices.setup and installed various credit card reading systemsIncreased sales in the Baltimore, MD market.

Ellicott City, Maryland

-Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing customers.communicated effectively with store managers and shift supervisors regarding business opportunity and key customer client opportunities.- Created a culture of consultative selling with an emphasis on developing ongoing professional relationships with top customers.inspired passion, promote collaboration, influence others, and demonstrate adaptability- Orchestrated a consultative and customer centric environment. Coaches every lead and sales specialist to create a culture of consultative selling and total solutions while focused on the customer’s needs.-Tasked to recruit train, coach and performance manage the copy & print, Easy Tech, mobile selling specialists.-Drove sales numbers in Technology, as well as increasing total SquareTrade protection policies.

Glen Burnie, Maryland

Maintaining and running department for Third Party sales company Actionlink. Maintaining Planograms, altering when necessary for merchandising and selling drive purposes.Scheduling and training responsibilityBecame the lead "go-to" person for new hires as one of the company’s primary mentors/trainers of both new and established employees.Performing as liaison between retail store GM and Actionlink District Management, ensuring all communication is transferred, guidelines met, and similar goals achieved.Driving and boosting sales in retail location, while creating and delivering creative marketing and sales ideas and solutions to do so.

Fort Bliss, Texas

* Examined and analyzed data from ground surveys, aerial photographs, and satellite images to preparetopographic maps, aerial photograph mosaics, and related charts in support of combat missions.* Executed operations in a Common Ground Station (CGS) system while deployed to Iraq November 2009-November 2010, while managing a squad as lead operator/analyst.*Acted as night shift operations manager for the Geospatial Intelligence section. Managed personnel andcoached during training exercises on proper intelligence gathering, dissemination, and processing. *Performed Quality Assurance during deployment to Iraq, as well as various fieldwork in the US Army, toensure correct data, information, and overall appearance were to standard. Co-created SOP standard for QA/QC in regards to our products.* Created and maintained monthly roll-up reports, detailing general information, mission specific information,as well as trends in data

Rosedale, Md

Supervised and maintained Technology department. Managed loss prevention and implemented methods of deterrent within store. Received acknowledgement by regional management for outstanding customer service and sales capabilities. Considered subject matter expert on latest technology coming out onto the market.Controlled shipping and receiving department, operating machinery such as forklifts, and receiving inventory. Managed front end registers and employees, as well as cash office. Managed scheduling shifts of all employees. Performed opening and closing procedures of store. Managed the computer repair station newly implemented into the retail store systems, performing basic diagnosis and repair on software and hardware of Desktop and Laptop systems. Coordinated with fellow team members to ensure completion of tasks.

Bachelor Of Science - Bs, Cyber Security Management And Policy, 3.75

Associate Of Arts - Aa, English

Associate Of Arts - Aa, Creative Writing, 3.62

Associate'S Degree Of Applied Science, Digital Forensics, 3.4

Associate Of Applied Science, Computer And Information Systems Security/Information Assurance, 3.4

Digital Forensics 1, 2 & 3, Networking Operations, CCNA (Cisco) Networking 1 & 2

Associate Of Arts - Aa, Creative Writing, 3.62

Master Of Science - Ms, Digital Forensics And Cyber Investigation