Service Delivery Manager
Current• Keeping clients satisfied with the company's services through managing projects, tracking service metrics and assisting the team in getting services delivered to clients. • Work constructively and co-operatively with wide range of people, including internal staff, key stakeholders and external vendors.• Assist in the planning, development, and implementation of new cybersecurity service offerings to best practices.• Assist in the continuous improvement of existing cybersecurity service offerings.• Guide SOC team in on boarding & deploying security solutions.• Assisting threat research unit in building IOC/ BIOC rules in EDR tools.• Participate in war room and purple teaming exercises to defend the environment from a crafted attack.• Organizing and conducting scans and testing in order to identify vulnerabilities.• Notifying clients on zero day attacks and new vulnerabilities impacting the infrastructure and provide security recommendations for further security enhancements.• Assist SecOps teams in building BIOC rules against vulnerabilities/zero day attacks to protect the systems & network.• Build cyber maturity roadmap to assess client’s security, capability and resilience.• Review weekly/ monthly environment health and hygiene reports to do gap analysis.• Delivered a network monitoring solution, by migrating network devices, servers from different monitoring tools.• Integrate a monitoring tool with incident management tool & ticketing tool to proactively handle incident and, improving the visibility across environment.• Assist server team in monthly maintenance (patching) and troublehooting if patches are not installed on critical systems.• Troubleshooting technical issues, handling escalations and ensuring that SLAs get met.• Review summary reports on trends, root cause analysis and other utilization & uptime reports.• Keeping management and clients updated on project progress
