• Keeping clients satisfied with the company's services through managing projects, tracking service metrics and assisting the team in getting services delivered to clients. • Work constructively and co-operatively with wide range of people, including internal staff, key stakeholders and external vendors.• Assist in the planning, development, and implementation of new cybersecurity service offerings to best practices.• Assist in the continuous improvement of existing cybersecurity service offerings.• Guide SOC team in on boarding & deploying security solutions.• Assisting threat research unit in building IOC/ BIOC rules in EDR tools.• Participate in war room and purple teaming exercises to defend the environment from a crafted attack.• Organizing and conducting scans and testing in order to identify vulnerabilities.• Notifying clients on zero day attacks and new vulnerabilities impacting the infrastructure and provide security recommendations for further security enhancements.• Assist SecOps teams in building BIOC rules against vulnerabilities/zero day attacks to protect the systems & network.• Build cyber maturity roadmap to assess client’s security, capability and resilience.• Review weekly/ monthly environment health and hygiene reports to do gap analysis.• Delivered a network monitoring solution, by migrating network devices, servers from different monitoring tools.• Integrate a monitoring tool with incident management tool & ticketing tool to proactively handle incident and, improving the visibility across environment.• Assist server team in monthly maintenance (patching) and troublehooting if patches are not installed on critical systems.• Troubleshooting technical issues, handling escalations and ensuring that SLAs get met.• Review summary reports on trends, root cause analysis and other utilization & uptime reports.• Keeping management and clients updated on project progress

• Configure and maintain database servers.• Configure database backup, perform DB restoration, mapping, shrinking database files, scheduling jobs, mirroring databases to keep them highly available.• Deploying VM’s and configuring them for software team as per their requirements.• Deploying WSUS server & Routinely release the WSUS patches to the existing servers & desktops.• Install security & critical patches on servers & Desktops. Troubleshooting the desktops/servers if not reporting in WSUS console.• Configuring & managing network monitoring tool (OPmanager) as per business requirement and share weekly utilization reports to the management.• Trobuleshoot the systems and network devices not reporting to network monitoring tool.• Setup antivirus (Symantec endpoint protection management) servers, then routinely update their virus definitions to keep them highly available.• Adding, configuring, blocking & whitelisting the clients and USB ports via Symantec Endpoint Protection Management console as per business requirement.• Configuring and scheduling backup using Symantec Exec 2012.• Share weekly backup report to ensure backups of all critical systems available.

• Monitoring the IT Infrastructure (Business Critical Servers, Network Switches, routers and firewalls) as a part of NOC team.• Proactively identifying and responding to Incidents and Alerts as monitored on network monitoring tools (Kaseya/ open NMS).• Interact and take part in Escalation Calls with L2, L3, department head.• Logging the Tickets using the Incident Management tool.• Configuring Internet, Severs, switches, Routers, Installing racks, revising policies, applying patches and software updates to the servers, Cisco routers.• As part of Remote Infrastructure Management Services (RIMS) team, take ownership of ensuring High-Availability of Servers and IT Assets.• Create users in Active Directory, review and update group policies, managing OUs, distribution groups etc.• Auditing file permissions on NTFS file share and sub directories.• Maintenance of technical documentation, write process and procedures used throughout operation.• Provide input and feedback on NOC processes and tools in order to drive quality and better customer service.

- Deploying Windows 7 on machines in LAN- Coordinating with team for network and system troubleshooting- MS Outlook 2007 configuring and troubleshooting - Backup and restoration of sever mailbox- Maintaining & Configuring Active Directory rules and policies as necessary - Responding to calls and emails and fixing there issues- Auditing file permissions on NTFS file share and sub directories- Auditing and changing Group Policy Objects when required- Application Installation and Support- Fix laptop and desktop hardware issues when required- Documenting infrastructure changes, processes and updating old documentation - Installation of Microsoft Windows Servers, network equipment, workstations.- Downloading and Backing up IOS images from TFTP Server to CISCO Routers.- Applying basic security by configuring ACL- Maintaining the network infrastructure LAN/WAN, installation, migration and configuration of network equipment including switches, routers.- Maintenance of the servers like Windows 2003, 2008 and 2008R2 Server.