Harry Daniel

Harry Daniel Email and Phone Number

CX & CS Strategy and Operations Specialist
Harry Daniel's Location
Copthorne, England, United Kingdom, United Kingdom
Harry Daniel's Contact Details

Harry Daniel work email

Harry Daniel personal email

n/a
About Harry Daniel

Passionate about improving customer service and experience.

Harry Daniel's Current Company Details

CX & CS Strategy and Operations Specialist
Harry Daniel Work Experience Details
  • Away Resorts Ltd
    Head Of Guest Contact
    Away Resorts Ltd Jul 2022 - Dec 2024
    Hemel Hempstead Industrial Estate, England, Gb
    Through a comprehensive transformation project, I improved the performance and efficiency of a contact centre supporting 27 locations - Increased Average Transaction Value by 27% and repeat booking rate by 22%- Increased conversion rate by 50%- Increased team retention rates- Reduced inbound service calls through implementation of self-serve functionality
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  • Nuffield Health
    Senior Customer Experience Strategy Manager
    Nuffield Health May 2022 - Jul 2022
    Epsom, Surrey, Gb
    - Contributed to the development of the organisations CX Strategy- Designed the beneficiary hospital contact and booking experience.
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  • The Gym Group
    Customer Service Manager
    The Gym Group Mar 2019 - May 2022
    East Croydon, Surrey, Gb
    -Led the customer service transformation project, increasing AAR, and reducing ART & AHT through the application of technology, improved processes, greater self serve initiatives and investing in our people.-Supported on the design and development of the strategic planning for the organisations next five years.- Developed product proportions based on customer feedback analysis
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  • Yomdel
    Head Of Customer Insight
    Yomdel Aug 2018 - Mar 2019
    Billingshurst, West Sussex, Gb
    Following the acquisition of 360 Perspectives: - Oversaw transition and integration of the new team, - Developed new product proportions for clients - Expanded key client accounts alongside the wider value and service proposition of the expanded organisation.During this time I also presented at several conferences, sharing knowledge to a wider audience on customer experience measurement and design, and the importance it has in improving brand loyalty, brand perception and increase spending by customers.
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  • 360 Perspectives (Customer Perspectives Ltd)
    Client Service & Operations Manager
    360 Perspectives (Customer Perspectives Ltd) Jan 2018 - Aug 2018
    - Led day to day operations, ensuring that work was carried out on time, to schedule and prioritised amongst our clients. - Developed new and innovative ways of working to drive efficiency internally. - Product proportions for clients- Oversaw our two largest ever projects; increasing the internal team on both occasions with temporary and permanent staff to help deal with the ever increasing demand. - Developed internal sales team to further business development
  • 360 Perspectives (Customer Perspectives Ltd)
    Client Services Manager
    360 Perspectives (Customer Perspectives Ltd) Mar 2013 - Dec 2017
    - Grew key client accounts - Consulted on CX- Developed CX strategy for numerous clients across multiple industries - Designed multiple experiential measurement projects - Delivered actionable insight through covert & customer-led measurement and curated feedback. - Analysed data - Designed and delivered bespoke questionnaires, dashboarding and reports- Refined processes and procedures to give deeper levels of insight to our clients. - Client acquisition and business development - Developed company strategy and service offering design

Harry Daniel Skills

Leadership Customer Experience Client Relations Sales Customer Retention Customer Satisfaction Market Research Hr Communication Customer Service Management Team Leadership Team Management Strategic Planning Microsoft Office Customer Experience Management Microsoft Excel Interpersonal Communication Change Management Customer Service Strategic Thinking Management Teamwork Project Management Membership Relations Analytical Skills Problem Solving Customer Service Operations Presentations Customer Advocacy

Harry Daniel Education Details

  • University Of Kent
    University Of Kent
    And Related Support Services
  • Brighton Met
    Brighton Met
    Level 4 Ilm Business Management & Leadership
  • Oriel Sixth Form
    Oriel Sixth Form
  • Oriel High School
    Oriel High School
    Gcses

Frequently Asked Questions about Harry Daniel

What is Harry Daniel's role at the current company?

Harry Daniel's current role is CX & CS Strategy and Operations Specialist.

What is Harry Daniel's email address?

Harry Daniel's email address is ha****@****oup.com

What schools did Harry Daniel attend?

Harry Daniel attended University Of Kent, Brighton Met, Oriel Sixth Form, Oriel High School.

What skills is Harry Daniel known for?

Harry Daniel has skills like Leadership, Customer Experience, Client Relations, Sales, Customer Retention, Customer Satisfaction, Market Research, Hr, Communication, Customer Service Management, Team Leadership, Team Management.

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