Harry Daniel Email & Phone Number

Copthorne, Gb

Hemel Hempstead Industrial Estate, England, Gb

Through a comprehensive transformation project, I improved the performance and efficiency of a contact centre supporting 27 locations - Increased Average Transaction Value by 27% and repeat booking rate by 22%- Increased conversion rate by 50%- Increased team retention rates- Reduced inbound service calls through implementation of self-serve functionality

Epsom, Surrey, Gb

- Contributed to the development of the organisations CX Strategy- Designed the beneficiary hospital contact and booking experience.

East Croydon, Surrey, Gb

-Led the customer service transformation project, increasing AAR, and reducing ART & AHT through the application of technology, improved processes, greater self serve initiatives and investing in our people.-Supported on the design and development of the strategic planning for the organisations next five years.- Developed product proportions based on customer feedback analysis

Billingshurst, West Sussex, Gb

Following the acquisition of 360 Perspectives: - Oversaw transition and integration of the new team, - Developed new product proportions for clients - Expanded key client accounts alongside the wider value and service proposition of the expanded organisation.During this time I also presented at several conferences, sharing knowledge to a wider audience on customer experience measurement and design, and the importance it has in improving brand loyalty, brand perception and increase spending by customers.

- Led day to day operations, ensuring that work was carried out on time, to schedule and prioritised amongst our clients. - Developed new and innovative ways of working to drive efficiency internally. - Product proportions for clients- Oversaw our two largest ever projects; increasing the internal team on both occasions with temporary and permanent staff to help deal with the ever increasing demand. - Developed internal sales team to further business development

- Grew key client accounts - Consulted on CX- Developed CX strategy for numerous clients across multiple industries - Designed multiple experiential measurement projects - Delivered actionable insight through covert & customer-led measurement and curated feedback. - Analysed data - Designed and delivered bespoke questionnaires, dashboarding and reports- Refined processes and procedures to give deeper levels of insight to our clients. - Client acquisition and business development - Developed company strategy and service offering design

Charted Manager Degree Apprenticeship (Bsc), Business, Management, Marketing, And Related Support Services

Nvq, Level 4 Ilm Business Management & Leadership

Education record

Gcses