Manages the day-to-day IT tasks and activities across all two schools• Designing and implementing infrastructure and application hardening methodologies (Servers, Storage, Network, Data Stores, Endpoints, Users) including least privileges, firewalls policies, access control, SSO, IPS, Encryption. ... etc.• Team Management and ensure escalated service requests & SLAs are handled in a timely manner.Manage the development and maintenance ofdocumentation including departmental policies, procedures, disaster recovery plans, and technical reports as it relates to IT Operations.Drive continuous improvement for ITSM (IT Service Management).Configure and Maintain (ASM) Apple School Manager & (VPP)Volume Purchase Program web-portalIntegrating Students, Teachers, Class, Subject’s details in (ASM) Apple School Manager and Migrating with Light- Speed & (Mobile Device Management)Configure Jamf MDM policy, creating restriction profile for students and Teachers iPads and enrolling MDM profile in iPad’sConfigure Web-filter Policy in Jamf MDM Creating Groups, Sub-groups Adding user in to groups Assigning Apps in JamfMDMConfigure and Administrator Mac Mini Caching X Server. Configure Apple device’s Mac book Pro, iMac, iPad and Apple TV and assigning the core Apps as per the Teacher’s request and Principal Approval.Setup the ICT “Information and Communication Technology” Lab as per the Management approval and make sure all core Apps and policy is applied.Conduct IT Induction training to familiarize the various IT policies and frameworks of the schoolConduct Apple Training for Academic staff and non- Academic staff.Track the IT assets issues to Teachers & Pupils through MDM (Mobile Device Management)Ensure school iPad is enrolled under DEP (Device Enrollment Program) & ASM (Apple school manager) ©

Responsible for diagnosing, testing and repairing Apple Computer Systems and Apple Mobile Devices following Apple Computer Repair Procedures.• Diagnose and repair hardware issues, completely built computers troubleshoot technical issues, and install software applications.• Administrated, configured, and maintained Mac OS X servers ranging in scope from Open Directory, User Groups and File Sharing for onsite client• Disabled and enable accounts, file and folder permissions and configuring security templates as per need for onsite client• Coordinate with Apple UAE for sales, service and Tech event.• Promote the company brand to key buyers; ensuring their knowledge is current and appropriate.• Generating new business both in face-to-face meetings and over the phone.

Deployment and management of 500+ Apple Computers running Mountain Lion /Mavericks versions of Mac OS. And Provided Client / server level technical support for Mac users in Apple ODC (Apple off source Development Center) Certified Dedicated Macintosh Specialist.• Manage Macintosh environment and support users request via Apple Remote Desktop, notate, and escalate issues to ensure prompt resolution.• Experienced with the deployment and utilization of Apple Workgroup management and Apple Profile Manager with Mac OS 10.8 Mountain lion Server/Apple file server and Apple Remote Desktop.• Administrated, configured, and maintained Mac OS X servers ranging in scope from Open Directory, User Groups and File Sharing.• Giving immediate technical support for Apple hardware /Apple software to user’s avoid SLA• Giving Mac OS awareness Training and giving instruction follow up local IT policy to new users.• Coordinating with onsite Apple tech team to solvetechnical issues apart from my hands.• Coordinating with onsite Apple tech team to solve Applecredentials issues for billable resources.• Gained further working knowledge of PC and Macintegration on the server level through Active Directoryintegration.• Taken ownership and full responsibility for any AppleMac related issues in current Company

Apple Mac OS /IOS consultant

Rich corporate experience in Deployment and managementof Apple Desktop and Server Computer’s

Technical support Apple /Windows

Technical Support Mac OS and project

Apple Service Engineer all Mac Desktops /Mac laptops and Mac OS /IOS