Harry Dhindsa Email & Phone Number

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

Winnipeg, MB, Canada

Winnipeg, Manitoba, Canada

• Responsible for maintaining and monitoring project plans, schedules, budgets and contribute to organisational improvement by gathering and analysing data, designing reports, and introducing process improvements.
• Collaborated with Learning & Development team to design reports and gather insights regarding team member productivity to ensure continuous improvement.
• Designed BPMN diagrams for several business processes, examined areas of improvement and remodelled procedures resulting in reduction of Average Handle Time and increasing efficiency.
• Used project management techniques such as Gantt charts to successfully manage and monitor multiple project plans, work hours, and deliverables. Participated in stakeholder meetings to gather requirements and.

Winnipeg, Manitoba, Canada

• Utilizes Logistics IT to coordinate and monitor food delivery operations. Ensures premises, assets and communications are used effectively. Participates in QA responsibilities to ensure stakeholder satisfaction.
• Hand-picked to review firm’s QA scorecard and create a tool for evaluating quality. Successfully created QA metrics and Reporting tool which was adopted across the organisation for recording quality scores of more than.
• Consistently exceeded operational KPI’s related to Call Pickup rate & Average handle time (AHT), QA metrics and Customer Satisfaction. Selected as a top performer out of 120 team members in October, 2018.
• Successfully oversaw the delivery of multiple food orders at any given time. Multi tasked between providing On-Call and On-Chat support to couriers regarding address changes, delivery instructions and any other.

Winnipeg, Manitoba, Canada

• Managed and monitored project plans, budgets, and deliverables using Agile methodologies,
• Facilitated the requirements phase of the project by having regular briefing sessions with clients pertaining to client’s functional and non-functional requirements and translating those into a technical user stories.
• Led stand-up and end of sprint meetings, documented the progress and roadblocks in the project and regularly presented it to the stakeholders. Moreover, instructed non-technical clients about the admin functionality of.