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• A results-driven PMO Director with experience overseeing the project management office, ensuring successful project delivery within scope, budget, and time constraints. • Skilled in project planning, monitoring progress, and ensuring project activities are completed according to assigned parameters. • Demonstrated expertise in developing and implementing project management policies, procedures, and standards, providing training and support to project managers and team members to… Show more • A results-driven PMO Director with experience overseeing the project management office, ensuring successful project delivery within scope, budget, and time constraints. • Skilled in project planning, monitoring progress, and ensuring project activities are completed according to assigned parameters. • Demonstrated expertise in developing and implementing project management policies, procedures, and standards, providing training and support to project managers and team members to enhance their skills and ensure project success.• Adept at managing a team of project management professionals, working closely with senior leadership to align project management activities with overall business goals and objectives. • Strong leadership, communication, and analytical skills to drive successful project delivery. Show less

"Our mission is to empower battered and marginalized women in Malaysia through education and skill-building. We aim to break the cycle of poverty and dependence by fostering self-reliance, dignity, and community engagement. Through a pay-it-forward model, we aspire to create a sustainable ecosystem of support and mentorship, uplifting one life at a time."

Implemented and oversaw the testing and review of a new client ticketing IT support system at Fujitsu Australia, specializing in managing IT equipment needs for major clients including Coles Group and Woolworths Group. Identified and recommended strategic improvements, including streamlined processes and better allocation of parts to technicians, to enhance first-call resolution rates. These recommendations led to a significant increase in daily ticket clearance rate by 37% and bolstered first… Show more Implemented and oversaw the testing and review of a new client ticketing IT support system at Fujitsu Australia, specializing in managing IT equipment needs for major clients including Coles Group and Woolworths Group. Identified and recommended strategic improvements, including streamlined processes and better allocation of parts to technicians, to enhance first-call resolution rates. These recommendations led to a significant increase in daily ticket clearance rate by 37% and bolstered first call resolution from 69% to 97%. This efficiency gain resulted in a reduction of company overheads by 13%, allowing a greater volume of ticket resolutions. Furthermore, these changes decreased customer downtime by 28%, significantly enhancing customer satisfaction and experience. Show less

Managed operational support and the outbound correspondence services pertaining to the Traffic Camera Office, Infringements & Sheriff’s Office and other enforcement agencies, providing accurate document management and responses on behalf of the Department of Justice and Regulation and other Victorian State agencies within service standards as per the Victorian Governments Infringement Management and Enforcement System (IMES) contract on the Victorian Infringements Enforcement and Warrants… Show more Managed operational support and the outbound correspondence services pertaining to the Traffic Camera Office, Infringements & Sheriff’s Office and other enforcement agencies, providing accurate document management and responses on behalf of the Department of Justice and Regulation and other Victorian State agencies within service standards as per the Victorian Governments Infringement Management and Enforcement System (IMES) contract on the Victorian Infringements Enforcement and Warrants (VIEW) management system.• Employee of the Month for June 2018• Investigated Sheriff’s Warrants, Enforcement and Infringements Notices. Applied business rules and knowledge of legislation to assess their validity and supplied results to the Director of Fines Victoria• Provided advice in relation to the Traffic Camera Office, Infringements Court and Sheriff’s Office to Victorian Police and, Sheriff’s Officers, representatives of the Magistrates Court, Solicitors, financial counsellors, caseworkers, members of the public, other infringement agency staff• Investigated excessive speeding, drink-driving, drug-driving, rail safety work and alcohol-related boating offences and referred matters to the Magistrates' and Children's Courts• Investigated bankruptcy and company liquidation claims and supplied results to the Director of Fines Victoria• Validated & verified VIEW management system data in accordance with the Department of Justice and Regulation legislation, business rules, policies and procedures• Applied business rules and knowledge of legislation to assess the validity of Enforcement and Infringement reviews pertaining to intellectual disability, mental illness or disorders, serious addiction to drugs or alcohol, homelessness and family violence• Managed various short term data verification projects• Other duties as requiredProvided consultation on the development of the Fines Victoria Internal Review Robotic Process Automation with successful delivery of the project. Show less

Founding Harry’s IT in BEntrepreneur and Small Business owner founding Harry’s IT in Bordertown, South Australia with a successful track record in the areas of administrative management, creative sales techniques, customer relations, and innovative. • Business & Home PC Support• Broadband NBN/ADSL/Mobile• Wireless Network & CCTV• Sales, Repairs & Upgrades• LED Lighting Solutions• IT Consulting• Software Training

This role started out with the responsibilities listed below and then evolved into a senior management position:• Manage the day to day IT and communications operations across the two Blue Lake Milling sites• Review and maintenance of the BLM IT and telecommunication systems• Review and improvement of existing BLM customer and QA related documents by implementation of specific database systems• Implementation of a stock control system incorporating the use of scanning and… Show more This role started out with the responsibilities listed below and then evolved into a senior management position:• Manage the day to day IT and communications operations across the two Blue Lake Milling sites• Review and maintenance of the BLM IT and telecommunication systems• Review and improvement of existing BLM customer and QA related documents by implementation of specific database systems• Implementation of a stock control system incorporating the use of scanning and barcoding• Review BLM cost centres and implement ideas for improvement• Stakeholder relationships and management Show less

• Managing the teams that consult, develop, implement changes and perform maintenance of the Ad and Book Production Legacy systems for Yellow and White Pages• Driving the vendor relationships to deliver services to meet Sensis strategic directions• Stakeholder relationships and communications• Managing to the allocated budget and commercial agreements• Manage the Business as Usual transition from Legacy Systems to iGen (Program Morph)

This role is to act as the manager on various projects for the Property and Financial Planning department including detailed analysis of current BP Australia procedures, measuring the potential benefits of possible strategies and rolling out long term strategic solutions. This position has been broken down into 6 sections:• Open projects: Manage status of all open capital projects by issuing monthly open project report, monitoring movement and ensuring assets & projects are closed in a… Show more This role is to act as the manager on various projects for the Property and Financial Planning department including detailed analysis of current BP Australia procedures, measuring the potential benefits of possible strategies and rolling out long term strategic solutions. This position has been broken down into 6 sections:• Open projects: Manage status of all open capital projects by issuing monthly open project report, monitoring movement and ensuring assets & projects are closed in a timely manner by communication with asset officers and project managers. Liaise with FC&A regarding open project report and closure progress issues.• Capital Forecasting database: Ensure new process for capital tracking reports and forecasting is set up and documented based on CPR forecast reporting.• Asset verification tracking: Develop and maintain a tracking database for the Marketing verification programme.• Stores Control and verification: Assist in setting up controls and procedures for the management of assets at store locations including ensuring asset transfers and physical verification outcomes are recorded in the asset register.• SAP Implementation: Advise and manage the team in various activities regarding data cutover to SAP, data testing, report set up, etc.• Capital Analysis and Releases: Analyse and Sign-off capital releases as requested in line with customer requirements. Show less

Position: Navision Franchise Systems This role is to act as the business analyst on various projects for ILS Australia and will take on the tasks of assisting the Strategic Sales & Marketing Analyst in detailed analysis of current ILS Australia procedures, measuring the potential benefits of possible strategies and rolling out long term strategic solutions.• Provided Technical Support to Internal IT Department.• Created and performed Test Plans for data migration between Navision… Show more Position: Navision Franchise Systems This role is to act as the business analyst on various projects for ILS Australia and will take on the tasks of assisting the Strategic Sales & Marketing Analyst in detailed analysis of current ILS Australia procedures, measuring the potential benefits of possible strategies and rolling out long term strategic solutions.• Provided Technical Support to Internal IT Department.• Created and performed Test Plans for data migration between Navision and SAP.• Created work plans and identified resource needs.• On-Site Microsoft Helpdesk for Franchise Reporting staff.• Co-ordinated user systems support and query resolution for the Franchise Accounting department.• Prepared, maintained and followed up issues via the internal job logging system.• Analysed data on systems query and performance and provided recommendations to achieve efficient and effective utilization of all systems.• Identified, produced and delivered user reports from all systems that assisted the Accounting teams to meet its objectives.• Prepared, delivered and implemented Business Case's for system enhancements.• Co-ordinated implementation and testing of all system changes as result of process re-engineering.• Developed and maintained detailed system process maps and documentation for user reference.• Co-ordinated comprehensive UAT over all system changes and enhancements.• Provided system support that ensured administrative\accounting records are accurate and complete and strong financial controls environment for the Multi Site Franchise network is maintained.• Maintained a high level of communication with manager regarding service performance.• Maintained a professional and proactive relationship with all external and internal system service providers to fully utilise these resources to provide continuous improvement in system performance and user utilisation.• Project Managed ad hoc process improvement projects. Show less

(Temporary Assignment)Visitor and Asset Services• Analysed the current asset management structure and recommended improvements• Analysed the data within the asset management system and identified errors• Analysed policies and procedures and recommended improvements• Advised on available technology, and developed and documented a solution on information collection

Key Achievements• Exceeded company expectations whilst successfully deploying of over 600 computers (including Palm’s & servers) Nationwide within the allocated time frame of 6 weeks and within half the allocated budget.• Setup and Completed a National Audit of Business’s Cost Centres for IT Expenditure• Reduced Telstra’s PC Lease cost by $500,000 p/a within first 6 months of employment• Created excellent vendor relationships• Successfully managed various projects including… Show more Key Achievements• Exceeded company expectations whilst successfully deploying of over 600 computers (including Palm’s & servers) Nationwide within the allocated time frame of 6 weeks and within half the allocated budget.• Setup and Completed a National Audit of Business’s Cost Centres for IT Expenditure• Reduced Telstra’s PC Lease cost by $500,000 p/a within first 6 months of employment• Created excellent vendor relationships• Successfully managed various projects including setup of a data cube for central data storage, saving up to $5M in the first year alone.• Integration of PC Lease into a central team to provide end-to-end services and one point of contact for internal and external customers • Maintained Telstra’s assets to the value of $15M+• Set up and chaired a Health and Safety Committee for six Telstra Business Units Show less