• Promote sales of aftermarket electronics to new and used car dealers throughout eastern Ontario• Assist dealers to increase end sale profits and provide their clients with desired products & services through direct product advising and quoting• Resolve warranty and non-warranty issues with dealers and their clients• Develop sales programs within dealership to increase sales and profits• Attend sales and product seminars

• Responsible for busy call center receiving approximately 250 inbound calls per day staffed by 5 agents• Communicate directly with General Manager and President regarding service issues and solutions, enhanced profitability and corporate growth.• Solicit sales of new products or services to dealers by phone and in person.• Communicate directly with new car dealer representatives to resolve their customers service complaints or concerns.• Liaise directly with York service technicians to acquire resolutions to dealer service concerns or complaints.• Follow up directly with dealer clients to ensure resolution has been completed.

• Leading team member of 6 call center agents handling approximately 300 inbound calls daily• Direct contact to sales staff dealing with more sensitive or intricate installations or services• Resolved conflicts over warranty and service issues on a regular basis• Assist new car dealers with purchases for client’s needs• Upsell dealers based on clients needs and product expectations

Administrator for leading theft recovery system Jan 2003 – May2008• Created tracking sheet for theft recovery system• Found and verified location of approximately 280 miss-logged tracking systems• Reorganized and created new protocol for tracking system• Responsible for held inventory of dealerships consisting of 220 rotating units• Maintained a new inventory of a minimum of 250 tracking units on cyclical basis• Acted as direct contact for dealerships, clients, and tracking system head office personnel

• Responsible for all daily business transactions• Coordinated incoming workload• Maintained inventory control• Responsible for actions of all production staff• Managed a staff of 5 technicians• Maintained a virtually accident free shop throught tenure

• Responsible for all daily business transactions• Prepared daily ledger and bank deposits• Managed a staff of 7 technicians• Coordinated incoming workload• Maintained inventory control• Responsible for actions of all production staff• Obtained second highest sales volume of 11 stores in 6 month's