Harry Fairhall Email & Phone Number

Chelmsford, England, United Kingdom

Essex

I was responsible to lead, coach and motivate a team of experience and new associates to meet and exceed business objectives. To create a culture of pride, commitment and customer focus in every aspect of their role. I supported a Team Manager in the oversight of my team and delivery of service's to clients and customers.I supported operational management.

Essex

My role as was a trainer for new associates joining the business with 5 other STA's. My duties included teaching the new employees about the business and developing them into confident and competent members of staff.We would start the new associate's journey by teaching generic procedures and processes that are used over all management companies and then.

Essex

• I was asked to take on this role for a short period of time while a member of the team was briefly out of the business. During my time in this role I was given a project to improve certain procedures and create a new.
• Quality check escalated calls. Did the associate or the manager close the call correctly to ensure work is raised for all applicable departments and any complaints are raised within the correct timescales?
• Receive, log, investigate and escalate errors and corrective actions that had been identified.
• Listen to calls to clarify details of work raised by client services voice. Check if clients cheques have been cashed upon request.
• I would move any work items with financial implications to the top of the work queue.

Basildon, England, United Kingdom

I provided an effective & efficient service function to customers, mostly by telephone, but by any appropriate means of communication, to greatly enhance the reputation of the SS&C and the management companies we administer as a truly customer focused Company. I would respond positively to the goals of the Contact Centre, support colleagues, and actively.