Harry Fullick Email & Phone Number

Hammersmith, England, United Kingdom

Working as part of a team focused on continuously improving our business performance and people engagement through technical training activities including Health & SafetyDeliver, develop and design technical training programmes for all levels of employees across the business, in particular our engineering groups in the field and working on fibre Devise learning solutions that blend learning through coaching, classroom training, 121 sessions, action learning and e-learning as necessary.Ensure all learning activities are carried out in line with programme and syllabusCommunicate and liaise with engineering workforce to plan and deliver training in various locations, validate learning through formative and summative assessment, ensuring all activities are correctly documented and reported

South West London

Developed and grew the profitable sales of Hilti solutions to my territory accountsBuilt long term relationships with key decision makers and work pro-actively with themRegularly presented solutions to all levels within Hilti and customer organisations up to and including Director levelDeveloped clearly formulated strategies for my accounts to generate measurable contributions to the customers, Hilti profitability and my personal sales targetsDeveloped sales opportunities for both existing product range/services and new productsUndertook tool and fixing demonstrations as well as customer training

Kingston Upon Thames, United Kingdom

Provided customer support and technical assistance via phone, e-mail and CRM systemProvided after sales support to the sales team, including contacting new resellers by phone, attendingtrade shows, etc. Visited customers and resellers to perform both sales and technical trainingAssisted with repair, servicing and warranty work at Gocycle HQAssisted with creating, developing and maintaining technical literature and video guides Worked with the engineering team on continuous improvement of quality control, manufacturing and design as reflected by reported customer service issues. Visited production facility overseas to assisted with production improvements

London, Greater London, United Kingdom

Consulted on product range, service offerings, pricing, store configuration, design and maintenance of website and social media channels.Pivotal role in launching a new shop and achieving business plan turnover and profit targets.In absence of owner, managed shop and workshop.Carried out building, repairs and servicing to customer bikes. Including wheel building. Assisted in staff and apprentice mechanic training.Worked as part of a team to provide mechanical support throughout corporate and charity cycle events.Followed an assigned group in an equipped van throughout the day’s stages evaluating issues as they occur and making fast 'on the road' repairs to ensure riders remain with the group. More complicated repairs are made at the next service stop. A service area is set up at the end of each day and repair any complex mechanical issues.

London, United Kingdom

Technical Support Manager Managed the day-to-day running of the department, including two mechanics. Carried out and delegated workload of both repair bikes and technical/warranty enquiries from distributors, dealers and end users.Answered technical enquiries at public and trade shows.Carried out workshop training with new staff, distributors and dealers at the factory as well as on visits.Updated and developed new procedures to ensure the smooth running of the department.Key holder for the Distribution Centre and responsible for locking the premises at the end of the day.Designed, planned and managed the setup of the workshop in Brompton’s flagship London store. UK Sales Representative The personal point of contact for the UK dealer network.Routine visits and support for existing dealers over the phone and via email.Visited and assessed perspective new dealers. Undertook product training with new and established dealers.Maintained UK dealer listings and contact details.Assisted at public and trade shows.Technical Support MechanicUndertook servicing and warranty work.Investigated and solved warranty issues with bikes, parts and accessories. Reported the findings to the design team.Offered technical advice over the telephone and through email to distributors, dealers and end users.Logged all repairs and faults onto the system.Maintained workshop supplies and ordered replacements/refills as necessary.