Harry Gale Email & Phone Number

County Clare, Ireland

Limerick, County Limerick, Ireland

•Investigate, analyze, and provide solutions for technical issues.•Facilitate meetings with customers to review open tickets which require further investigation in determining the cause of unexpected behaviors in the system.•Liaise with different departments such as DevOps, Product, Development, etc. to resolve issues for the customers.•Maintained documents and records, executed various clerical duties, and preformed other tasks as required.

Limerick, County Limerick, Ireland

• CSM Troubleshooting + Problem solving.• Served as a point of contact for customers regarding technical issues.• Ran monitoring reports for usage, performance, etc.• Resolved technical issues through Phone, chat and email communication channels.• Worked in a team environment to achieve company goals/targets.

County Limerick, Ireland

• Worked as the first point of contact for the IT department for all staff onsite.• Updated outdated software on employees’ machines.• Gained experience using Active Directory and System Center Configuration Manager (SCCM).• Helped install and configure new WIFI routers.• Lead an awareness task on the threat of phishing emails.• Built and installed Windows on newly purchased PC’s.• Coded programs to run specific tasks onsite.

County Limerick, Ireland

• Worked in a team to ensure that the line was working at maximum efficiency.• Recorded and documented the efficiency of the line every shift.• Responsible for maintenance of the line and regularly fixed errors/issues that occurred.

Professional Diploma, Data Analytics

Bachelor Of Science - Bs, Mobile Communications And Security

Activities and Societies: • Completed a final year project on creating and developing applications using Amazon Web Services. • Studied.