Harry Geraghty Email & Phone Number

I’m an IT Support Engineer with hands-on experience in delivering streamlined, user-focused tech solutions across fast-paced, global environments. In my current role at ESW, I’ve honed my skills in managing IT requests, troubleshooting software and hardware issues, and supporting cloud platforms—all with a focus on efficiency, security, and end-user satisfaction.My expertise includes:Resolving IT Requests: Consistently meeting high weekly ticket targets by diagnosing and resolving diverse technical issues, from system access and software troubleshooting to hardware management.Onboarding & Offboarding: Facilitating seamless user onboarding and offboarding processes to ensure new hires and departures have secure, optimized access with minimal friction.Project Involvement: Actively contributing to company wide projects aimed at reducing operational costs, enhancing security, and streamlining application management.I am drawn to roles where I can drive efficiency, improve user experiences, and collaborate across departments to create meaningful improvements. With a proactive and results-focused mindset, I aim to bring my experience in IT support, technical troubleshooting, and project collaboration to teams where impactful, experience-centered service is a priority.Bachelor's degree in Computer ScienceDublin City University, 2019-20232nd Class Honours in Enterprise Computing

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  Dublin City University

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