Working in Aftersales Business Development I work to increase customer retention through a variety of internal and external service programmes. I am responsible for the customer and Dealer Network facing marketing and communication for the BMW and MINI Service Packages, BMW Service Inclusive and MINI tlc.I work closely with the wider Service and Marketing teams to generate compelling and attractive BMW Value Service offerings, designed to retain and retrieve lapsed BMW owners from the Independent and Fast-Fit workshops. I also work closely with internal departments including 'Marketing' and 'Pricing and Strategy' to ensure all offerings remain profitable and return on all investment. Through Marketing, I also work closely with external agencies to create high quality, on-brand media to facilitate competitive online Service pricing and simultaneously communicate the advantages of utilising the franchised network for Servicing.

4 Year Business Management Course with Placement Year at BMW (UK)Management, Marketing, Accounting, Operations, Brand, Organisational Behaviour, Statisitcs, Enterprise.

Working for BMW (UK) Parts department both towards the daily warehousing and logistics operation as well as considerable projects towards the planning, implementation and subsequent Go-Live of the brand new, purpose build warehouse facility in Northampton, I have gained in depth experience in warehousing logistics & supply chain. Warehousing and Logistics- Process planning and implementation for picking and dispatch operation in brand new 457,000 sq.ft facility. - Start Up / Go-Live - Liaison with 3PL warehouse operator and Transport provider.- Location & process planning for initial intake of 700+ motorcycles.- Produce CAD layout schematics for location planning and construction contractors. - Maintain picking groups for increased efficiency.- Monitor transport provider KPI's for On-Time delivery- Develop process for customer wheel storage and bi-annual changeover. - Dealer order Analysis for same day delivery service from 3 satellite warehouses.- Analysis of the daily overnight delivery network provided to every dealer and advise each area BDM on their dealership target achievement.- Multiple successful tenders including large office fit-out and physical building protection. Marketing & Events - Motorrad- Customer facing roles at Motorcycle Live - NEC Brands Hatch - British Super Bikes BMW PGA - Wentworth