Harry Jack Email & Phone Number

United States

Designing and delivering internal learning content to help my peers and the company grow!

Helping customers adopt Microsoft solutions, focusing on power platform.

As a Customer Success Manager for Modern Work, I worked with large State & Local government customers to drive digital transformation and adoption of Microsoft 365. In this role I collaborated with the account teams to assist the customer in further adoption of Microsoft solutions, often requiring hands on trainings, as well as custom built content and collateral.

Portland, Oregon, United States

As the Training Manager for the Portland Hub, I build and maintain relationships with government, enterprise, SMB, and EDU customers in Oregon, Idaho, and southwest Washington as I coordinate trainings delivered by my team of Microsoft customer success trainers. I also work closely with the CSAMs, CSMs, and AEs for these accounts to ensure that our customer success trainings are aligned with their customers needs and deployment strategies.

Portland, Oregon

As a Learning Specialist, my primary role is to plan, create, and deliver training content on Microsoft products and services to other Microsoft employees so that they are prepared to help our customers.With the close of physical stores due to the COVID-19 pandemic, this role evolved into the Enterprise Training Lead, which then became the Training Focus Area Manager.

Tampa, Florida

As a Services Advisor, I used my knowledge of technology and troubleshooting skills to solve consumer and small business IT issues. Through our work, we aimed to drive usage of Microsoft products and services by creating fans of Microsoft. Working with customer devices and data meant that we had ensure at all times we followed company policies and procedures throughout the team and across areas of responsibility.

London, United Kingdom

I was selected from over 200 applicants to collaborate as part of a team of tenured Microsoft store employees to plan, create, and deliver content as an Inventory Control Expert Mentor for the London Flagship Microsoft Store grand opening. On this Career Experience, I was responsible for the complete training of the inventory team on logistics, auditing, and compliance standards. and worked to establish their supply chain procedures.

Boston, Massachusetts/Tampa, Florida

As an Inventory Control Expert, I worked on a small team that managed all back of house operations, downstream supply chain management, auditing, and drove store compliance adoption.I also assisted leadership in completion of key operational tasks, and maintained Microsoft Store standards.

Honolulu, Hawaii/Boston, Massachusetts

As a Consumer Product Advisor, I used my knowledge of Microsoft products to assist customers in finding the right solution for their technology needs. I also drove usage of Microsoft products by leading workshops and conducting one-on-one personal trainings.

Utila, Honduras

- Intered as a research assistant while training to be certified as a PADI Divemaster.- Conducted reef survey dives, assisted on dive training courses, and conducted image data analysis to identify Whale Sharks sighted in the area.

Pacific Harbour, Fiji

- Assisted principle researchers in reef survey dives, data analysis, as well as catching, tagging, and tracking juvenile bull sharks.- Outreach among local communities and schools to promote marine conservation and mangrove restoration, recycling programs, and sustainable resource management.