24]7.ai is redefining how artificial intelligence, human insight, and deep vertical expertise can produce personalised, satisfying customer experiences. Our advanced conversational AI platform predicts consumer intent creating frictionless interactions that resolve issues, strengthen relationships, and increase brand loyalty. Our significant contact centre expertise enables us to deliver natural, consistent conversations across all channels. And by satisfying consumer inquiries in the channel of their choice, we can help you achieve the lowest cost per resolved conversation. Whether you choose our cloud platform, agent services or a managed service for your business, [24]7.ai is your trusted partner in transforming the way you deliver the digital customer experience.Bring machine efficiency and human experience together as one. [24]7.ai builds on artificial intelligence (AI) and human intelligence (HI) to predict and resolve consumer inquiries. Using a holistic approach that point products cannot match, [24]7.ai lets bots and people augment their strengths with two-way conversation handoffs. If a customer-facing bot needs help, you can escalate interactions to human agents for context and intent insights. Or help your agents automate manual processes by bringing a bot into the conversation without losing a step. Our machine learning models learn from human agents when they interact with customers and tag conversations in real time, so you can virtually replicate your best agents across your organisation.

As the Vice President of Sales my principal focus was to introduce the enterprise market to the industry leading Movius products.Our premier product - 'WorkPhone' helps enterprises solve wireless telecommunications cost allocation issues by bringing together an employee’s work and mobile numbers securely onto one device while monitoring all work-related consumption (voice, text and data).Movius WorkPhone is a SaaS business mobility solution that addresses all these issues by extending enterprise telecom services to the mobile device and by providing real-time information for work-related voice, messaging and data consumption.

Within this role, I was responsible for delivering Sales and Marketing transformation to Optus sales division through best practice across online and contact centre environments to optimize consumer sales, whilst improving customer experience. Responsible multiple contact centres in Adelaide, Melbourne, Bangalore and Manila I was accountable for $1billion sales funnel (baseline), increased sales revenue of $300 million year, reducing OPEX by $37.5 million, and CAPEX by $4 million. My Achievements in this role included the development of staff, specific coaching on cross selling techniques I was instrumental in a 34% YoY increase in sales for Postpaid Mobile Acquisition salesReduced customer churn through a retention transformation project resulting in a reduction by 1.5% in post-paid customers, Increased day-to-day contact centre efficiency resulting in a 20% YTD reduction in sales acquisition costs year on year, Specific focus on the Broadband business resulting in a 57% YoY increase in sales for Broadband Acquisition sales, Successfully implemented Sales Webchat teams that delivered 40% of total online sales volumes for FY15, Achieved industry leading employee engagement score of 84% in annual employee survey

As the Head of SMB Telesales, I was tasked to deliver sales objectives across all Optus products and assist in providing strategic sales strategy to Internal Call Centre staff, Field Sales, Door to Door and Outsource Partners & Leaders in Consumer Sales. In this role I had a responsibility to effectively manage and rationalise wherever possible under guidance from the Director of SMB Sales an Operational Expense budget of approx. $15M. My achievements in this role included delivering a cost per acquisition in Fleet SMB field sales sub $100 through leveraging low cost contact centre approach, Instrumental in delivering the concept and implementation of the Telesales and Mass Market “Over The Phone” initiative with Harvey Norman achieving an incremental 15K post-paid mobile and 13K Fixed Line sales from this initiative, Successful launch and establishment of digital agency and application lead generation in SEO, SEM and security suite products (Optus ODA), Total revenue pipeline created for consumer sales (all segments) cracked the $100 million barrier FY12/13, OPEX budget savings YoY $300K, 10% savings year on year, 127% against forecast for FY12/13.

As part of the Consumer Sales Direct Management Team that delivered sales objectives across all Optus products and provides strategic and operational support to 3 major call centres and the Optus online sales channel across Australia and external outsource partners.My responsibilities included leading a large and diverse team of 70 staff accountable for target setting, work force planning, reporting and analysis, business processes, communication services, liaison with Marketing, commission and reward processes, sales quality, customer complaint, logistics and warehouse, IT and external sales channel (Outsource partners) management, Proactive identification and delivery of business plan initiatives aimed at delivering cost, sales and customer service improvements to the business, Fostering and maintaining relationships with key external outsource partners in the areas of call overflow, logistics and warehouse (Toll), Managing the ongoing IT requirements of SMB Sales including hardware and software requirements, Assisted in the delivery of SMB Sales strategy through the provision of ongoing Strategic and Operational support, Ensuring engagement of key resources during the execution of all process changes and projects that directly relate to the Channel