Harry Keates Email and Phone Number

- Create and oversee the strategic direction of Hilti's social media presence across five countries in Northern Europe: Great Britain, Ireland, Sweden, Denmark and Finland.- Work closely with a team of five Digital Marketing Specialists in each country to ensure social strategy is delivered- Create a monthly content planner for these countries for Facebook, Instagram, Twitter, LinkedIn and YouTube. - Manage paid social campaigns that drive awareness, website traffic and lead generation.- Analyse the performance of our social platforms using Sprinklr and Google Analytics and present these to senior stakeholders on a monthly basis.- Utilise influencer marketing through a group of content creators- Work closely with stakeholders such as Sales, Product Managers, Customer Service and Logistics to ensure social media is optimised.- Budget management for paid social and content creation.- Edit and localise content across four languages using Adobe Photoshop, Premiere Pro, After Effects and InDesign.

• Owns the execution our main digital marketing channels – social media, email marketing, SEO, PPC, and website content.• Work closely with the Social Media Manager to localise the social strategy - content creation, community building, influencer marketing, social selling implementation, user-generated content.• Implement and optimise multi-funnel paid activities across social media and PPC. • Manage email marketing execution via Adobe Campaign and Adobe Experience Manager (AEM).• Liaise with Search Engine Manager to optimise our website editorials and product pages for SEO.• Analyse key metrics through Google Analytics and Microsoft Power BI and report performance data back to senior stakeholders.• Editing content through Adobe Photoshop, Premiere Pro and After Effects.

• Engage with the online community (Facebook, Twitter, Instagram, LinkedIn & YouTube) by scheduling content on a day-to-day basis and responding to user comments and questions in a timely, customer-centric way. • Create local posts relevant to GB.• Manage the social media customer service process.• Monitor activities across all social media channels, creating and participating in conversations with the online community to help drive engagement.• Implement social media advertising campaigns and evaluate their success through analysis of key metrics. • Manage multiple projects that aim to create business impact.• Assist with other tasks such as video production, design work, event attendance, live posting, campaign creation and training days.

- Process all calls (inbound and outbound) from customers and field based personnel with efficiency and professionalism. 
- Solving customer problems and requirements by utilising a consultative approach to communication, as well as identifying cross-selling opportunities. - Process orders, quotations and complaints with autonomy to ensure duplication of effort is minimalised and customer expectations are met.
- Achieve personal objectives in alignment with the department targets.

During my time at QA I worked as part of a dynamic and proactive New Business team in a vibrant B2B sales environment. We aimed to develop new customer relationships through a consultative sales approach which focused on understanding the customers challenges in order to source a solution.Key responsibilities included:- Identifying new business opportunities through cold calling and account management.- Provide accurate forecasting of pipeline sales.- Creating sustainable business relationships through effective customer service management.- Preparing quotes and proposals for customers.- Maintaining all relevant management information systems.

My role at Camp Leaders was split into promotion and recruitment, each possessing different responsibilities.Promotional responsibilities included:- Giving university presentations to reinforce the brand.- Attend job fairs as a representative of Camp Leaders.- Handing out leaflets to prospective applicants on university campuses. - Being “the face of the brand”.Recruitment responsibilities included:- Conducting efficient interviews with potential candidates, ensuring that I am punctual and professional at all times.- Writing professional and concise reports to assist senior management to make executive decisions regarding the candidate. - Organising the interview date/time/venue with candidate.

Whilst working at an American summer camp I had two roles, that each required unique responsibilities. As a bunk counsellor, responsibilities included:- Working closely with children (6-15 years old), ensuring they stuck to their daily routine.- Ensuring I kept an upbeat and engaging attitude at all times.- Handling sensitive issues such as bullying and homesickness.- Acting as a positive role model. As an activity leader, responsibilities included:- Leading and teaching large groups of children in sport and music. - Having excellent time management in order to keep to the hectic camp schedule.- Disciplinary skills in order to keep the groups engaged in the activity.- Creativity in changing the activity layout each week in order to keep the children interested.

Within this sales role my main responsibilities included:- Approaching customers and assisting them to find the right product/service for them.- Work towards a weekly sales target of contracts.- Possessing excellent product knowledge.- Remaining professional and courteous and all times.- Handling difficult customers/complaints correctly.This role allowed myself to develop a high level of professionalism, confidence, rapport building, and competitiveness.