Harry Koplitz Email & Phone Number

Bridgewater, NJ, US

Somerville, New Jersey, United States

Election & Systems Clerk primarily working within the NJ Statewide Voter Registration System. Manages the administration of Mail In Ballots within Somerset County, responds to public information requests on mail-in ballots and election results, as well as prints/proof-reads a variety of election materials, and assists with the tabulation of election.

Newark, New Jersey, United States

Transportation Security Officer conducting security checks on travelers and workers to ensure the security and protection of air travelers, the airport, and aircrafts.

Piscataway, NJ

• Project Manager / Lead Customer Solution and Customer Support Engineer for the Ericsson product, Cloud Manager, which provides an integrated platform for managing lifecycle of NFV and IT workloads in a geographically.
• Project managed product customization requests received. Monitored progress to insure deadlines and cost targets are met.
• … Show more Project Manager / Lead Customer Solution and Customer Support Engineer for the Ericsson product, Cloud Manager, which provides an integrated platform for managing lifecycle of NFV and IT workloads in a.
• Project managed service requests received for the highly experienced New Service Introduction (NSI) technical team. Monitored progress to insure deadlines and cost targets are met.
• Performed initial troubleshooting and resolved customer issues by applying corrective actions based off of prior experience, product document guides, as well as resolutions found in product tech support logs.
• Communicated effectively with product customers, regional engineers, and product management.

Piscataway, NJ

• Lead Latest Software Version ( LSV ) Tester supporting the Ericsson software product, Dynamic Service Manager ( DSM ), which performs end-to-end network service automation, orchestration and life cycle.
• Incorporated Agile methodology used in managing DSM product development / testing.
• Created, managed, and executed DSM LSV test plans for new release features.
• Performed DSM LSV testing based off of existing test plans.
• Provided… Show more Lead Latest Software Version ( LSV ) Tester supporting the Ericsson software product, Dynamic Service Manager ( DSM ), which performs end-to-end network service automation, orchestration and life.
• Provided Release Coordinator with Feature Restrictions / Limitations to be incorporated into the formal Release Notes to be distributed to clients and Documentation specialists with detail associated with the features.

Piscataway, NJ

• Lead Customer Support Engineer for the SWITCH System telecommunications software products. Often commended on the support provided; receiving exceeded ratings from client feedback. Consistently exceeding expectations.
• Performed 24x7 direct customer support on complex product issues encountered, selecting methods and techniques to develop practical solutions.
• Managed and tracked all issues brought to the software… Show more Lead Customer Support Engineer for the SWITCH System telecommunications software products. Often commended on the support provided; receiving exceeded.
• Managed and tracked all issues brought to the software development teams.
• Communicated with upper management on issues that have been encountered, and the status of the issues as they are being investigated and resolved.
• Provided technical leadership to less experienced professional staff. Show less

Piscataway, NJ

• Software developer / Feature lead on the SWITCH System Mainframe based batch/online operations system designed to inventory and assign digital loop transport and central office switching equipment and related.
• Involved in all aspects of the customer feature software development life cycle conforming to CMM LEVEL 5 and ISO 9000 standards: This includes participation in design meetings, feature costing calculation.
• Maintained existing C programs, and designed and developed new C programs, which access IMS Fastpath databases, in support of new customer features.
• Designed / developed SWITCH System PADDLE database scripting procedures supporting customer features.
• Supported SWITCH System Inventory database analysis, administration, and correction.
• Performed SWITCH System Inventory database analysis and administration using the interactive SWITCH System PADDLE tool.

Iiba-Business Analysis (Ba) Training - 50 Pdus

Pmi- Project Management Professional (Pmp) Training - 50 Pdus

Microsoft Office 2016 Specialist

Bs, Information Science

As, Computer Science