Services Delivery Manager (February 2019 - Current)Drive and manage cloud services and customer success while helping customers realize business value and operational excellence in a managed services environment.

Director, Business Programs/Product Manager: Service Center/Services Business Operations (July 2016 – 2018)Lead, enhance, and streamline Sales-related services (Technology/Portal, People, and Processes)globally to better support Microsoft Services (Cloud Services, Development, Infrastructure, etc.) with faster and consistent pricing, customer-facing artifacts, and other associated collateral through a managed application, associated portal services, and consistent processes. Services were targeted to improve/simplify processes and influence others throughout Microsoft.Principle Services (Cloud) Delivery Executive/Sr. Engagement Manager: Americas Cloud Services/Microsoft Premier Deployment (Microsoft Consulting Services, April 2010 – July 2016)Engagement Manager/Services Executive: Southeast District, Financial Services Vertical, and Automotive Vertical (Microsoft Consulting Services, August 2004 – April 2010)

Enhanced, expanded, and streamlined North America Services Bid Desk Functionality (Portal,People, and Processes) to better support Microsoft Services with faster and consistent pricing,templates, and other associated collateral. Lead a team that created, marketed, and delivered strategic package offerings for Microsoft Cloud Services (Office 365) that increased the company’s awareness of what the organization was capable of delivering; which also simplified our go-to-market strategy and sales initiatives (Platinum Club 2012 Winner).• Key member of an elite team that was invited, created, and organized to drive a new, criticalInitiative (services implementation of Cloud Services) for the company. This initiative was launched to prove that Microsoft Premier Deployment could be a key differentiator for Microsoft’s Cloud Deployment Strategy. The framework developed proved to be an organizational success and served as the basis for the company’s future growth strategy.

Managed delivery of large, complex services engagements. Engagements were comprised of Project Managers, Architects, Consultants and other roles as needed for successful delivery. Additionally, these engagements covered many industries including Automotive, Healthcare, and Financial. • Managed multi-million dollar and multi-dimensional projects to conclusion while maintaining high customer satisfaction.• Managed business development, account development, customer satisfaction, client relationships, and overall account strategies from a services perspective.• Help drive the overall services relationship forward and drive product penetration and consulting services revenue in customer engagements.• Manage executive relationships and negotiating high risk situations (CIO/CTO/CEO levels)

Entrepreneurial ownership of the Microsoft Practice (set vision, manage resources, manage delivery, etc.). Drove revenue objective in the Practice. Main interface to Executive Management, Sales Management, & staff to sell Microsoft Practice Services. Quality assurance within the Practice. Manage relationships with Microsoft’s Management, Sales Staff, and Consulting Service. Specialized in providing business and technical solutions for client problems using Microsoft technologies.