Senior Customer Support Manager supporting Leonardo Helicopters account (UK, Italy and US entities).

Customer Support Manager for Defense & Space customers covering EMEAI. Providing support for deliveries, in-service & technical issues, product performance and general improvement initiatives across all product groups. Focal for Entry Into Service planning, depot activation, change management, pursuing Retrofit / Modifications / Upgrade opportunities. Generally being the face to the customer, ensuring satisfaction across all areas.

Responsible for leading cross functional program teams to achieve all program deliverables for Service Related Difficulties (SRDs) affecting customers, including but not limited to: on-time product fix and delivery, successful customer relations, achieving target financial performance in engineering investment and all necessary production ramp-up activities to enable successful launch of product fixes into the customer base.

Managing and delivering aerospace product to a varying client base. Across hydraulic / life safety product lines. Leading project teams on re-design, new design and safety related issues from concept to production delivery.

Covering EMC Lab Engineers scheduling / Client Meetings / Marketing Campaigns / Lead Sales Project Work / Managing P&L's.

Project Manager - Electrical Safety (IEC-EN-UL 065 / 950 / 335 / 730 / 1010). Managing 10+ Engineers Schedules / P&L's / Client meetings / Quoting / Sales leads establishment.Re-established an ISO17025 Lab for 4 new engineers.Generated and lead new apprenticeship / graduates schemes within the UK.