Harry Murphy Email & Phone Number

Ireland & N.Ireland

Enabling Communications Infrastructure for Business. - Phone Solutions (on premise, hosted cloud, rental, maintenance & advanced applications)- WiFi (managed & bespoke)- PSA Certified CCTV & Access Control Sales & Installations- Mobile Boosting Solutions- Internal Network (cpe active equipment)- External Network (improving & boosting the customer experience from the telcos & ISPs)- Infrastructure Solutions (including comms fit-out, data centre, electrical & more)- Affiliates Programme (aligning a total solution experience for our customers) www.greenfire.ie www.gucs.ie +353 1 5632222

Emea

Development of Strategic Business Opportunities in Ireland for delivery by ShoreTel accredited channels.----------------------------------Overview; High Touch early engagement & development of opportunities for ShoreTel solutions to the Corporate, Enterprise & Government sectors. ----------------------------------Specific Areas;- Strategic Planning & Management of vertical marketing programmes- Customer Business Solving engagement approach recognising end-users requirements rather than simply ‘’new technology \ upgrade version adoption’’ policies – Value Add Proposition at all times,- Partner liaison support for ShoreTel opportunities,- New Technology – evangelist of ShoreTel’s unique game changing Premise, Cloud & \ or Hybrid Solutions. Plus the complete interconnect solution federating to all major vendors offering even more choice & flexibility to customers!

Ireland

Overview; Consultancy, Sales & Project Management of advanced communications & IT platforms for business.----------------------------------Specific Responsibilities;- High level & ongoing strategic engagement with key decision makers in business. - Consistent & Dynamic Team Leadership as a target owner. Working closely with direct customer facing & operations staff & all functional areas of eircom to identify, plan & deliver successfully customer projects. - Strategic Planning to positively contribute to the business unit’s budget (my contribution has consistently exceeded 1\3 of my team of 5). Populating internal databases & disseminating critical information for use in collaborative customer sales planning.- Sales of new & negotiated renewal of large scale CPE Maintenance Contracts. Includes discovery & agreement with customer & eircom operations, document preparation & presentation to finalise to contract fulfilment. - Bespoke solution building with various existing & appropriate newly sourced suppliers (on-boarding process championed by me).- Ongoing relationship building with main channel partners to maximise potential opportunities for eircom.---------------------------------Achievements;- Significantly ahead in meeting KPIs in terms of sales, project delivery & other business targets.

Nationwide

Overview; Telecoms ICT Sales, Pipeline Building, Customer Intelligence, eircom ICT message delivery in the Government & Enterprise Sectors----------------------------------Specific Responsibilities;- High level engagement with a designated % of customers & alignment with specified Business Development Managers.- Salesforce appropriately populated with detailed customer information on CPE (IT & Telecoms hardware & services estate, spending patterns, attitudes to & future prospects for eircom)- Team Target related to delivering defined uplift to previous annual average of the eircom ICT desk- Working & closing existing ICT pipeline- Creating, working & closing new opportunities. Populating to Salesforce & other internal databases for use in collaborative customer sales planning- Sales of new & negotiated renewal of large scale CPE Maintenance Contracts. Includes discovery & agreement with customer & eircom operations, document preparation & presentation to finalise to contract fulfilment- High level engagement & review of Activity at eircom director level with KPIs scrutiny & signoff.---------------------------------Achievements;- Significantly ahead in meeting KPIs in terms of engagements & new pipeline (excess of €4million).Some Significant opportunities identified & being worked (examples available). Some Significant Immediate Sales in scope (examples available)In overall terms this project is a success in that the focused message about ICT Direct & eircom's CPE propositions has been effectively delivered & generally very well received as well as valuable customer intelligence gained.

Mainly Mid West & West With Nationawide Reach

Overview; ICT & Infrastructure Solutions (small to mid range) for eircom across all business sectors (Soho \ residential, SME, Corporate, Enterprise & Government) ----------------------------------Specific Responsibilities & KPIs;- Achieve & exceed GP Targets set out.- Achieve On-going Revenue Stream Targets (Maintenance Contracts)- Actively create & maintain business relationships across the eircom Business area & wider eircom family to collaborate on protecting, up-selling & maximising revenues.- Keep records &systems up to date &transparent Salesforce, Navision etc).- Assist with debt collection where appropriate & help reduce debtor days-----------------------------------Achievements;- Met & exceeded all primary targets year on year since employed. 109% of GP average over last 5 years despite economic downturn (147% for 2010 \ 2011 prior to secondment to current role)- Many notable sales successes across a wide spectrum of business sectors (detailed examples available)- Many notable virtual team collaborative wins (detailed examples available)- Early adopter of new technology & innovator of solutions for customers.1st sales of eircom Advantage, Nortel BCM, Avaya IP Office, Avaya Aura in the company. 1st infrastructure cabling order & ICT Solutions (PCs, servers etc). Solutions integration approach with multifaceted solutions for customers. Some examples include integrated pabx, cabling, cctv, access control, lightning for HIQA accredited nursing homesIt should be noted this role has evolved over a long period of time. Based on the companies requirements the role has included Account Management, win-back, Data CPE sales, mobile sales, network sales, dealer channel development besides the core KPIs assigned for Voice CPE sales.This has lead to a wealth of knowledge in the provision of customer solutions in the telecoms & ICT areas.

Overview; Territory sales of telecoms hardware & related software & services infrastructure (CPE) to predominantly West & Mid West of Ireland SME & corporate customers of eircom. Working both closely with the eircom account management team & direct sales.------------------------------------- Specific Responsibilities & KPIs- Achieve & exceed GP Targets set out.- Achieve On-going Revenue Stream Targets (Maintenance Contracts)- Actively create & maintain business relationships across the eircom Business Markets division & wider eircom family to collaborate on protecting, up-selling & maximising revenues.- Keep records & systems up to date & transparent Salesforce, Navision etc).- Assist with debt collection where appropriate & help reduce debtor days-------------------------------------Achievements;Average of 110% of target over entire work period & top 5% of sales team results consistently. Regular signficant high value sales with resulting award of overachievment bonuses.

Ireland

Inception, Planning, Development & Presentation of complete revision of eircom SME CPE delivery apparatus to an outsourcing model. Overview; Optimisation of exiting engineering resources under various voluntary severance schemes in a suitable & acceptable external entity contracted to eircom so as to reduce customer losses whilst retaining & maximising knowledge base to the benefit eircom. ----------------------------------Specific Areas;- Plan to manage & maintain & grow eircom ICT SME significant maintenance book. - Plan to manage & provision new customer installation services of existing SME portfolio.- Plan to manage & provision integration services including but not limited to complete cabling infrastructure, wireless & electrical- Plan & operate as eircom core services dealer partner providing significant growth in network sales. - Strategic Planning to positively contribute to the eircom by providing core & non-core solutions to the wider eircom group over an agreed & extended period. - Strategic Planning to provide equivalent services to other Telecoms companies & ISPs. -----------------------------------------Achievements;- Proposal significantly adopted by eircom in the maintenance & new install areas.

Dublin North

Overview; Achieve & exceed targets set for sales of Printing & Faxing CPE solutions. This included maintenance contracts & financial services- Lead a virtual team to provide & deliver tailored solutions to customers.- Manage existing base of customers- Identify & progress new customers- Create, maintain & update customer records-----------------------Achievements; Promoted due to exceptional sales results. Consistently overachieved on sales targets month on month. This included enhanced maintenance services & leasing products. Specifically learned how large professional organisations operate & garnered very valuable information on operational processes, CRM (sales, leads, repeat business, enhanced business to existing & customer service), Debtor & Sale Finance. Added valuable skills in identifying customer requirements & proposing integrated solutions whilst maximising sales. Numerous sales & IT Courses.

Nationwide (32 Counties)

Overview- Primarily Target Driven Direct Sales of Cinema Screen Advertising (32 Counties).- Extensive Account Management function relating to owner \ operators of Cinemas----------------------Achievements; Consistent over achievement against targets; in excess of 135% year 1 & 185% year 2.Largest single sale of non agency advertising on cinema with Bord Na Gon @ €100k p.a. recurring.- Developed skills regarding customer interaction, customer needs analysis & maximising opportunities. - Wide exposure to cold calling & developing business directly. - Development of regional sales model adding value & revenue to individual sales (multi-site screen packages for non-agency customers). - Involved in product development (non standard ad campaigns) & innovation adding new revenue streams & enhancing existing products for customer allowing for increased margins.

Dublin 8

Previous to the above mentioned roles I was self-employed – 1991 to 1996. Owned & operated a very successful retail outlet with a wide range of activities. Functions included News Agency, Mini-market, delivery & property.Increased core turnover by over 400%+ in 4 years. Identified a range of opportunities & expanded diversely & successfully. Managed a large number of staff, reduced costs with better supplier deals & other measures. Hands on approach overcoming pitfalls & taking opportunities, learning all aspects of how to run a business from end to end.

Business Studies, Business Studies

Bachelor Of Science \ Diploma In Information Technology, Information Technology

Olscoil Programme Year 1

Business Studies, Business Studies

Worked in bars to help pay my way. Learnt a lot in the ''Hole in the Wall'' on Blackhorse Avenue. Great way to learn how to deal.

Matriculation Honours, Secondary Education And Teaching

Activities and Societies: County medal with the gaelic football team (community colleges competition). Did honours maths in 1 year rather.

Leaving Certificate Honours, Secondary Education And Teaching

Activities and Societies: School deputy head student. Ran the shops (sweet & stationery), played gaelic footballl & hurling (north.