Operations Director
CurrentMy role was to manage all people and operations for the business supplying luxury, handmade floor coverings, imported from global suppliers, to John Lewis stores throughout the UK. This required commercial and financial awareness as well as expert knowledge of the business and the industry. Key highlights:• Increased annual profit by average 6% YOY• Reduced costs by 12% through improved budget management• Managed change initiatives to improve information flow and management reporting • Life-cycle management of multiple operational support and quality assurance projects • Improved the tracking and measurement of financial performance • Developed innovative strategies to efficiently meet John Lewis’ needs• Improved performance of the operations team by delivering enhanced training to new hires• Developed improved operations systems based on analysis of product handling and storage requirements