• Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement, and to determine areas needing cost reduction and program improvement.• Directed and coordinated organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.• Resolved customer complaints regarding sales and service.• Managed staff, prepared work schedules and assigned specific duties.• Managed and oversaw internet sales department.• Focused on lead volume, and sales efficiency to ensure proper R.O.I. for advertising expense.• Focused on maintaining an appointment culture within the staff. “Set, confirm, show, sold” was the primary focus.• Determined staffing requirements.• Interviewed, hired, trained, and motivated new employees.• Planned and directed activities such as sales promotions, coordinating with other department heads as was required.

• Resolved customer complaints regarding sales and service.• Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs.• Determined price schedules and discount rates.• Monitored customer preferences to determine focus of sales efforts.