Increasing service sales and increasing CSI scores

- Providing exceptional service- Maintaining an active service schedule- Exceeding 95% CSI monthy score- Jaguar Gold Certified

Automotive Service- Maintained high service sales at high volume store- Reached over 94% CSI every month- Continuously won the President's award every year

Service Advisor, maintains customer's cars with service and repairCustomer Service, goal to accomplish excellent service each visitRetention Specialist, consistently providing retention tools to build customer loyalty Tire Market Analyst, studing current tire markets to continue to provide competative pricing and options

Generate continuous tire gross profit and increase monthly unit count for Mercedes Benz of Beverly Hills.Contribute to the Mercedes Benz exceptional customer service. Keep an accurate tire inventory and change inventory based on the tire industry need. Communicate to our guests the importance of tire maintenance and bring forth any tire need to the customer and discuss possible options that customer might take. Make every guest visit as pleasing and enjoyable as it was their… Show more Generate continuous tire gross profit and increase monthly unit count for Mercedes Benz of Beverly Hills.Contribute to the Mercedes Benz exceptional customer service. Keep an accurate tire inventory and change inventory based on the tire industry need. Communicate to our guests the importance of tire maintenance and bring forth any tire need to the customer and discuss possible options that customer might take. Make every guest visit as pleasing and enjoyable as it was their first. Show less

v Handled all customer service requests and ensured customer satisfaction for every visitv Managed and adjusted inventory of over 5,000 parts and 2,000 tires and forecasted and planned future additions and depletion of goodsv Served as a group leader for the Safety Team for the greater Los Angeles Area where issues and active assessments were planned and executedv Maintained an active relationship with 30 plus vendors that including environmental, janitorial and goods and services… Show more v Handled all customer service requests and ensured customer satisfaction for every visitv Managed and adjusted inventory of over 5,000 parts and 2,000 tires and forecasted and planned future additions and depletion of goodsv Served as a group leader for the Safety Team for the greater Los Angeles Area where issues and active assessments were planned and executedv Maintained an active relationship with 30 plus vendors that including environmental, janitorial and goods and services v Scheduled employees and accommodated vacation and time off payv Answered phones, faxes, and e-mail pertaining to customer and corporate businessv Responsible for $530,000 dollars worth of sales per year and consistently exceeded monthly sales quota in tires, service and sales as well as maintaining a high score on customer satisfactionv Led the district in sales as top tire manger for three months and top service manager of the month with 64,000 dollars Show less

v Assisted in networking and scheduling 50+ logistical backhauls while incorporating Gatorade runs v Oversaw the assets side of leasing equipment based on the demand and kept traffic expenses to a minimumv Shaped and maintained essential links of communication between the resources, dispatchers and the DOTv Served as Team Leader for the Traffic Project Cost Team that included other resources and over-the-road driversv Attended manufacture meetings that incorporated safety, cost… Show more v Assisted in networking and scheduling 50+ logistical backhauls while incorporating Gatorade runs v Oversaw the assets side of leasing equipment based on the demand and kept traffic expenses to a minimumv Shaped and maintained essential links of communication between the resources, dispatchers and the DOTv Served as Team Leader for the Traffic Project Cost Team that included other resources and over-the-road driversv Attended manufacture meetings that incorporated safety, cost and quality assurancev Assisted in Project Management assignments and addresses top management concerns while providing all the necessary tools and guidance to the logistics team Show less

v Produced $3,000 to $8,000 worth of weekly sales, operating out of seven distinct locationsv Greeted between 400-700 guests daily and created and maintained a positive guest experience