Harry Ritchie Email & Phone Number

Greater Philadelphia Area

• Responsible for SunGard Philadelphia Mega Center operations Sunday through Thursday 4 PM to midnight all platform areas Main /Frame, AS 400, RS 6000, Sun, HP, Win tel, Dec and Network. All customer and vendor problem escalated to me for third level support, after looking into problem if not resolved at that time decide appropriate action. Assign staff and communicate what action will be needed for timely resolution. Manage overtime and contractor usage to keep within budget constrained… Show more • Responsible for SunGard Philadelphia Mega Center operations Sunday through Thursday 4 PM to midnight all platform areas Main /Frame, AS 400, RS 6000, Sun, HP, Win tel, Dec and Network. All customer and vendor problem escalated to me for third level support, after looking into problem if not resolved at that time decide appropriate action. Assign staff and communicate what action will be needed for timely resolution. Manage overtime and contractor usage to keep within budget constrained. Direct reports, time sheets, expense reports, writing of annual reviews and setting goals for upcoming year is my responsibility. Coordinate work efforts between shifts by holding a successful turnover meeting. Assign direct reports to the appropriate task, issues that are ongoing from the previous shift are addressed first. • Continuous improvement process to improve KPI I Implement aggressive cross training between my Direct Reports to Sun, HP, AS 400, RS 6000 and PC LAN and be able to track results gained. Motivate staff to educate themselves to become more valuable to support multiple areas of responsibilities. My guidelines for this where then implemented across all shifts. This save $250,000 first year and over $500,000 second year in contractor / overtime cost. After the first year it became a standard for all shifts.Originated SunGard pride workshop reward luncheon, held every two months for those who meet or exceed standards. I have put in place a series of metrics to be viewed as the standards. These standards became the QC process for all customers testing at SunGard and would continue to evolve. Through these metrics we are able to get a good feel of the entire departments work effort and ethics. During each luncheon I have a planned topic for discussion, usually dealing with an area of concern, new implementation or improvement. Put in place quality controls for all customer-testing setups. Show less

Sungard Phila. Pa.

• Responsible for SunGard Philadelphia Mega Center operations Sunday through Thursday 4 PM to midnight all platform areas and customer escalations. Coordinate 21 staff member to setup Customer network infrastructure primarily using Cisco gear, design on the fly and trouble shoot server farms, Main / Frame, AS400, RS6000, Sun and HP per pre-test conference call or for actual disaster recovery per prior test information. All customer and vendor problem escalated to me for third level support… Show more • Responsible for SunGard Philadelphia Mega Center operations Sunday through Thursday 4 PM to midnight all platform areas and customer escalations. Coordinate 21 staff member to setup Customer network infrastructure primarily using Cisco gear, design on the fly and trouble shoot server farms, Main / Frame, AS400, RS6000, Sun and HP per pre-test conference call or for actual disaster recovery per prior test information. All customer and vendor problem escalated to me for third level support, after looking into problem if not resolved at that time decide appropriate action. Assign staff and communicate what action will be needed for timely resolution. Manage overtime and contractor usage to keep within budget constrained. Direct reports, time sheets, expense reports, writing of annual reviews and setting goals for upcoming year is my responsibility. Coordinate work efforts between shifts by holding a successful turnover meeting. Continuous improvement process to improve KPI I Implement aggressive cross training between my Direct Reports and be able to track results gained. Motivate staff to educate themselves to become more valuable to support multiple areas of responsibilities. Originated SunGard pride workshop reward luncheon, held every two months for those who meet or exceed standards. During each luncheon I have a planned topic for discussion, usually dealing with an area of concern, new implementation or improvement. Put in place quality controls for all customer-testing setups. Show less

Mt Laurel Nj

Responsible for overseeing installation and time line, work with sales engineering and coordinate project from the planning stages to network cut over, as well with maintenance for contract customer and spare deployment.Provide billing information associated with project in the form of excel spread sheets, track time spent by all involved personnel, inventory of equipment, circuit and addresses of all.Provide technical support to customer and field engineers on Cisco, Nortel Networking… Show more Responsible for overseeing installation and time line, work with sales engineering and coordinate project from the planning stages to network cut over, as well with maintenance for contract customer and spare deployment.Provide billing information associated with project in the form of excel spread sheets, track time spent by all involved personnel, inventory of equipment, circuit and addresses of all.Provide technical support to customer and field engineers on Cisco, Nortel Networking equipment and CSU/DSU equipment from any vendor type T1/T3, Frame Relay, ISDN, and Dial up. By using Cisco debug tool kit able to isolate and correct problems with configuration or other hardware/software issues.Wireless site surveys and deployments of wireless gear for many of our customers.Played instrumental role after 9/11 tragedy in getting Merrill Lynch and other’s back on their networking feet.Conduct testing of projects in our lab environmentMajor Accounts includes AT&T Merrill Lynch, Salomon Smith Barney, UBS Paine Webber, AC Moore, and Hoeganes. Show less

Responsible for the installation maintenance and repair of a wide variety of data communication equipment.Perform stress testing and solutions insuring performance for infrastructure for WAN / LAN devices.Monitor and provide fault notification and resolution to customer deployed networks.Assisted with the Project Management and actual install of equipment for moves of Data Center’s to new locations and also supported customers at Disaster Recovery Centers during time of need and… Show more Responsible for the installation maintenance and repair of a wide variety of data communication equipment.Perform stress testing and solutions insuring performance for infrastructure for WAN / LAN devices.Monitor and provide fault notification and resolution to customer deployed networks.Assisted with the Project Management and actual install of equipment for moves of Data Center’s to new locations and also supported customers at Disaster Recovery Centers during time of need and also during normal testing (SunGard Disaster Recovery’s, Com Disco Recovery’s)End user on site training & Implementation Seminars.Writing training procedural manualMajor Accounts include: Crown Cork & Seal – ELF Athochem Inc _ NovaCare Inc – SEI Corp – SunGard Recoveries Inc – Comdisco – Electronic Payment Services – Mellon Bank – Fidelity Bank – Wilmington Trust Co – Summit Bank Show less

Micro Processor

Accounting And Business Management